Mentor athletes via consultations and create content in support of mental health awareness, behavioral/habit changes, and training guidelines for endurance athletes. Utilize research experience to communicate recent findings and share information aimed at improving quality of life and the amelioration of symptoms.@jillcolangelopsych social media is dedicated to openly discussing the details of Overtraining Syndrome, Exercise Dependence, hormonal disruption, mental health, etc .

Teaching Fellow for STAT E-150 : Intermediate Statistics-Methods and Modeling at Harvard Extension

As an expert in the subject of Overtraining Syndrome and stress, I researched and developed strategy for conceptualizing product positioning. Developed internal training on product and customer theory. Researched and created content for internal product library. Avail is a data analysis engine that decodes how daily life impacts the body and how behaviors lead to overall health and wellness. Using scientifically validated questionnaires, wearables, and other life data, the platform analyzes and interprets this information to accurately forecast precursors to injury, illness, burnout and other ailments.

Creative-minded, motivated consultant for the largest enterprise customers, including the top names in motion pictures, social media, retail, and design. Focused on Design Thinking process of empathic discovery of needs/use cases to build relationships. Implement appropriate onboarding practices to ensure immediate value. Connect engineering to customer needs to push iterations, decrease churn, and increase customer confidence. Utilize tools like Totango and Salesforce to enhance Work closely with CTO, VP of Marketing, and VP of Product to create and implement innovative campaigns to capture and retain core users.

Designed and constructed the Customer Success model from the ground-up, as passionate advocate for SaaS security across AWS platforms. Aided engineering and product teams in growing the product and its capabilities utilizingcustomer feedback. Created reports to hone in on metrics revealing measurable parameters for successful onboarding. Built personal relationships with clients to gain trust and ensure renewals. Created customer facing literature, campaigns, emails, and other copy to support all business initiatives with marketing team. Managed all client sizes and verticals, as well as all account owners including C-level executives, engineers, security professionals, and operations teams. Maintained deep product and feature knowledge to share with customer base.

Function as sole customer-facing technical support for sales team in a small, pre-GA startup. Expertly demonstrate the Threat Stack monitoring solution, highlighting support for Linux-based systems. Write technical documents to support product features and functionality. Trained in AWS architecture both online and at Amazon Web Services in Herndon, VA. Work closely with marketing team to deliver clear product messaging for all new collateral. Collaborate with engineering team to organize and distribute information on product roadmap and continued iteration releases. Insure customer success with implementation of daily, weekly, and monthly benchmarks/touchpoints for product understanding and usage.

Awarded Rookie of the Year, 2013. Operated as technical resource for customers throughout the entire pre-sales process, working fluently in both English and Spanish. Delivered expert product demos that clearly showcase the features and benefits of our products supporting Google Apps DLP and the early stages of selective encryption solution. Answered questions regarding technical aspects and positioning of products. Deployed products in customer environments and trouble-shoot when necessary. Created customer-facing, as well as internal documentation for products and usage. Wrote blog posts, assisted with marketing messaging across products, and developed the early stages of a cloud security podcast. Responsible for all technical on-boarding training for new hires.

Proactively generated outbound prospecting leads for both medium-sized and enterprise level accounts. Worked diligently to expand k-12 and university vertical by building relationships through calls, emails, and targeted marketing messaging. In addition to BDR work, personally invested time to train and master all aspects of SE role to make eventual transition

Managed company re-branding and web identity project in conjunction with 5-year anniversary of this high-growth marketing firm.  As member of marketing team, directed client’s  brand strategy to create messaging for internal and external publications.  Interviewed high-ranking members of multi-national executive teams to refine goals and implement strategy for sharing information.  Wrote articles for collateral documents and publications.

Created original documents that convey complex technical information to a wide variety of end users. Researched and quickly learn new software and applications in order to create clear, well-organized documents. Edited and updated existing documents as changes in scope, format, or software become necessary.

Begun as a home-based business in September 2009, Sugarbird became Rhode Island’s premier Gluten Free bakery.Developed and designed all aspects of business plan, successfully leveraging sales from home-based business to bricks-and-mortar location. Specialize in forming meaningful relationships with customers who require special care due to dietary restrictions. Utilized knowledge of chemistry, physics, and food science to consistently deliver gluten free products previously considered impossible to construct. Faithfully adhered to brand vision and philosophy to achieve reputation for highest quality products available. Planned all marketing, advertising, sales, staffing, and financial aspects to maximize business impact with very small budget. Implemented unique strategy of opening hours to maximize budget and reduce monthly overhead. Continually studied Celiac Disease history, causes, symptoms, diagnosis options, diet, and management to become a trusted authority on the topic. Won “Best of Rhode Island” in the category of “Gluten Free Bakery” July 2012Steadily increased revenue from 2009-2011 in order to obtain bricks-and-mortar locationObtained accounts with local yoga studios, markets, coffee shops, and ice cream vendorsFeatured in “Rhode Island Monthly Magazine”, “Providence Monthly Magazine”, and “Style Rhode Island”

Became product expert for Harley-Davidson motorcycles and helped HD enthusiasts find the bike of their dreams. Created and implemented marketing strategy for entire company. Planned and organized special events.

Taught Spanish and Spanish Literature to High School Students in levels 1,2,4,5, and AP.  Utilized Smart Board technology on a daily basis in a fully integrated laptop school.  Coached Girl's junior varsity soccer.Mentored ten students as part of advisor program.

Worked closely with team of five representatives to deliver expert product knowledge in the area of Pulmonary and Asthma medication in the Providence territory.  Managed budget on monthly basis to optimize reach and frequency. Leveraged strong background in science and knowledge of supporting materials to obtain trustworthy status by area medical professionals.  Conducted presentations on features and benefits of Advair, Vesicare, and Veramyst at conferences targeting key opinion leaders in the medical community.  Attended CME conferences as well as GSK-led training in order to maintain high level of product knowledge.  Collaborated with clinics and community health centers to provide patients with adequate access to drugs despite financial challenges.  _________________________

Taught Science, Math, Language Arts, and Social Studies to 4th grade students at Puerto Rico’s premier private learning institution.Planned and organized weekly, monthly, and yearly curriculum across subjects.Served on committee to restructure Science program.

Taught Spanish to boys in grades 6,7,8, 11, and 12 and AP at a private school in Manhattan.Researched and developed new curriculum in order to update and enliven Spanish program for all grades including AP class.Mentored students in Advising Program encompassing social and academic concerns.Assistant-coached boys cross country