Jill Cross Email and Phone Number

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• Strategic Human Resources Business Partner focused on development and implementation of local, national, and global human resources strategy and junior HR staff specifically aligned with mission and goals of the organization.• Transition human resources department to a true Business Partner model that is involved in and understands business conditions, establish HR as a respected, trusted advisor that successfully balances company and employee needs.• Assesses current condition and assures compliance with all existing governmental, labor, health and safety, environmental requirements. Gains respect of all levels of management to influence decision making about difficult subjects.• Implements and leads health and environmental compliance initiative, including evaluation, program creation, training and auditing.• Designs, directs and manages company-wide process of organizational development that addresses organizational design, change management, enhances morale and motivation.• Creation of career path structure for each position and employee organization-wide to assure superior workforce development and employee retention.• Overall responsibility for all training programming and funding application. Includes organizational, position and employee needs assessment, training planning, implementation, and measurement.• Establishes and monitors processes and reporting related to talent acquisition practices pursuant to hiring and retaining a superior workforce.• Evaluation and implementation of company wage and salary structure and pay policies. Leads competitive market research to establish pay bands to recruit and retain top talent.• Facilitates executive benefit team to assure evaluation and selection of employee serving, cost effective benefits nationally.

An established Human Resources professional with a proven background in development and implementation of Human Resources structures and programs including: recruitment, payroll, benefits, legal compliance, performance management, compensation, HRIS, employee relations and development, training, safety and wellness.• Recruitment for all levels of the organization.• Assure regulatory compliance and trained management staff regarding compliance requirements.• Negotiated and implemented health benefit program.• Evaluated tri-state area compensation programs and implemented compensation structure• Train employees from orientation through policy and procedure implementation and assure annual training goals are set tracked and achieved• Performance program creation, review and implementation.• Assured employee relations issues were communicated to the management team and resolved.• Instituted budget and tracking for staffing, benefits, training.• Serve as a member of management team with input into business systems, company direction, organizational development decisions.

Director of State funded non-profit organization that assists families of children with severe mental health concerns in the areas of support, education, and advocacy. • Began as a Case Manager for families of children within the NJ Children’s System of Care.• 1 year later appointed Director and championed fraud, funds misappropriation investigation that led to change of state contract.• Transitioned from two county to five county organization including organizational analysis, budget alignment, positive employee relation resolution, implementation of employee training and programs.• Handled recruitment for all employee openings and recruitment and establishment of a Board of Directors for a new non-profit organization.• Training of staff, parents, and system partners, including, juvenile justice, DYFS, court representatives, law enforcement, local and state representatives regarding the NJ Children’s System of Care. Assured staff members attended training per state contractual requirement.• Lead Community Outreach program to gain awareness of NJ children’s mental health assistance available to families.• Attended local and state-wide parent/children’s system meetings to assure advocacy for mental health needs and systems and communication of positive system components. Supported enacting change as requested by parents, children and community representatives.

• Focus on analysis of all HR processes to improve efficiency, internal and external human resource relations, and reduce cost for engineering plastics manufacturing site with 120 employees.• Analyzed workflow, developed, documented, implemented new HR processes and procedures.• Worked closely with Executive Team and Managers to assure each level was aligned with the business strategy.• Resolved benefit, contractual and communication issues and improved vendor and broker relations.• Implemented a focused screening recruitment process, which produced an immediate reduction in turnover (16% - annualized) recruitment costs ($100,000 in an eight month period) and increased retention rate.• Created and implemented training programs for all levels of management and employee population.• Worked to improve poor employee relations practices which resulted in a significant improvement in morale.• Evaluated and devised compensation programs to include consistent remuneration for all employee levels across technical, executive and blue-collar job classifications.

Managed and handled day to day Human Resource operations for privately-held, multi-site, union and non-union printing manufacturer with annual sales revenue of 100 MM and employee population of 300. • Assured organizational goals flowed through management to their staff members.• Recommended and initiated employee relations practices to assure an environment of open communication consistent with positive morale and high levels of employee motivation.• Maintained and continually updated employee relations, development and training systems. • Created, implemented and trained related to Human Resources programs and policies.• Assured legal employment, union contract and grievance issues were investigated, contained internally and defended without negative financial impact to the company. Worked to resolve employee relations issues to prevent poor employee morale issues and further union organization into other business sectors.• Implemented internal recruitment program to hire and retain superlative candidates.• Trained and facilitated Management Committee members and managers through leadership and coaching issues including performance and discipline concerns.• Managed contract compensation program. Initiated standardized merit and bonus plan for non-union employees. • Won approval for $100,000 NJ State training grant for technical training and enhancement of employee skill sets.

Managed Human Resource function for staff of 600 at three separate multi-state locations at this international, Japanese printing and technology company with annual sales revenue of 100 MM. Managed staff of three. • Created human resource, compensation and performance program structures; implemented and standardized HRIS, payroll reporting systems. Continually updated workflow processes, job description and compensation structure, employee merit, bonus, reward and recognition programs.• Benchmarked and disseminated corporate nation-wide, industry-specific compensation systems.• Worked with all levels of management to assure company goals and objectives were understood and implemented.• Initiated and developed investigation systems for corporate entity. Trained human resources and management members at all sites, nationwide, on legal requirements, investigation techniques and documentation practices.• Assured regulatory compliance with all federal and state employment, and environmental requirements.• Guided company through reorganizations. Successfully managed the legal, administrative, and morale issues stemming from these occurrences and worked with Management to assure smooth transitions.• Directed staffing and recruiting functions that significantly reduced the cost of hiring and reliance on third party fee paid sources, particularly in high-level sales recruitment.• Repeatedly avoided potential significant increases in medical, disability, and worker’s compensation insurance costs through managing effective competitive bidding processes. • Wrote all in-house training programs including time management, interview guidelines, harassment, sensitivity, management coaching and leadership training. Held monthly management meetings to review updates.• Managed ISO 9001/ 14001 quality and environmental assurance certifications as management’s representative including training, corrective action, auditing processes and re-certification management.