Jill Ekstrom Email & Phone Number

League City, Texas, United States

• Calculate and submit payroll for paraprofessionals and auxiliary employees in the transportation department, ensuring proper payment of all employees by local, state, and federal requirements. • Maintain computerized employee files, including payroll records and absence from duty forms.• Maintain confidentiality within processes.• Complete assigned tasks efficiently and accurately.• Utilize AESOP, KRONOS, and eFinance systems to accurately track time for close to 300 employees.

United States

• Prioritized the workload for 240 associates to meet changing priorities and deadlines of the company.• Trained, developed, and evaluated associates as well as assistant managers to achieve company goals for continued growth. Promoted seven team members in three years to higher roles.• Created and posted job ads, scheduled, and conducted interviews, and managed pre-employment drug screening, and background checks. • Assisted employees with annual enrollment in employee benefits, handled all worker’s comp claims and follow-up, and FMLA-qualified absences.

• Reviewed for company standards within tool rental, front-end operations and receiving department to complete observations to ensure associates are practicing departmental best practices and coaching associates on observed opportunities.• Responsible for leading the safety team daily to ensure a safety culture within the team and associate engagement teams.• Analyzed P&L accounts to develop action plan to review with Store Manager.• Ordered supplies, leveraged expenses to cover customer and associate needs.• Evaluated and maintained inventory adjustment file to reduce potential shrink in store annual inventory.

• Responsible for modeling FIRST behaviors and leading associates on shelf availability, customer service and the in-stock process.• Responsible for teaching, coaching and training all direct report in business acumen, executing store standards with values based leadership with monthly check-in's for progress.• had weekly, monthly and quarterly game plans to validate completion of action and provide feedback to improve sales.• Conducted performance management, talent planning and performance reviews for all of direct reports.

• Responsible for contractor services within location including whole house package sales, coordinating of delivery of orders, bulk pricing option sales, financing options and customer satisfaction growth. Oversee daily customer interactions to fulfilled customer satisfaction.

• Responsible for safe unload of all store shipments including, UPS, FEDEX, LTL, RDC, SDC, BDC and outside vendors, while driving large forklift equipment. Maintained daily individual accurate counts of materials were being received to reduce opportunity for shrink within location.

• Responsible for customer interactions with over 40 cashiers and 7 lot associates. Ensuring full customer satisfaction from beginning to end. Coordinating associate breaks, lunches and additional coverage for cross-trained departments within location.

• Responsible for detailed follow up on custom order transactions, vendor contact, coordination of deliveries to customers, as well as overseeing concerns with customer product installations on a daily basis.• Collaborated with customers for home renovation projects in the aftermath of Hurricane Rita and Hurricane Ike.

• Assistant supervisor for 32 cashiers and 5 lot associates within Home Depot location. Ensured daily fast, accurate transactions, managed customer flow as well as any concerns with purchases and return transactions.• Responsible for the knowledge development of assigned team members. Each of the 11 departments had shrink and product knowledge classes to complete.

• Greeted customers, resolved any concerns within daily transactions, responsible for fast, accurate and friendly transactions in the world's largest home improvement store.

Bachelor Of Business Administration - Bba, Human Resources Management And Services

Associate Of Arts - Aa

High School Diploma