Jill Francis Email & Phone Number

Santa Barbara, California, United States

-Led an initiative to migrate the Knowledge Graph for entertainment data to Alexa's generative AI architecture, designing ontologies and data pipelines with SQL, Python, and Neptune Graphs. Worked closely with Personalization and QnA teams to integrate the Knowledge Graph into relevant systems.-Performed in-depth analysis of Alexa customer data using SQL on AWS Redshift, helping prioritize high-impact projects and define data-driven roadmaps.-Analyzed Prime Video content data using SQL to resolve gaps and inaccuracies, improving question success rates from 60.3% to 95.16%.-Identified customer pain points on Fire TV through data analysis, presenting insights to leadership that drove a 611bps improvement in key performance indicators.-Developed complex ETL pipelines to migrate all Alexa sports data to a new provider, using SQL, Python, and Pentaho Kettle

-Designed new taxonomies and maintained and improved existing taxonomies and metadata related to products andbrands for Social Standard’s content management system-Researched emerging market trends to identify and fill content gaps in existing taxonomies

-Designed data labeling guidelines and QA processes for annotations to enhance machine learning models. Worked closely with data teams to optimize classification accuracy.-Designed taxonomies related to job skills and degrees to improve content tagging and classification systems.

-Annotated language data to improve the voice synthesis and recognition capabilities for Amazon Alexa-Created guidelines and trained team members on the annotation of Turkic language data to improve the understanding and pronunciation of Turkic languages in the American English voice of Amazon Alexa

Conducted linguistic research and analysis. Conducted A/B testing to design and implement an orthography system for Azerbaijani schools. The proposal was officially adopted by the Ministry of Education.

Courses: Data Management & Analysis, Grammatical Analysis, Discourse Analysis

-Managed daily operations, including scheduling staff, overseeing inventory, and ensuring a smooth customer experience-Provided exceptional customer service by assisting customers in selecting ski and snowboarding equipment tailored to their needs, resulting in increased sales and customer satisfaction.-Analyzed sales data to identify trends, adjust stock levels, and implement merchandising strategies that increased seasonal revenue.

Master'S Degree, Linguistics

Bachelor'S Degree