Jill Gadus Email & Phone Number

Streetsboro, OH, US

Streetsboro, Ohio, United States

Bedford, Ohio

• Served as product manager for a new sleeve product from inception to production.
• Managed all key accounts for specific regions to all Customer Support standards from inquiry to finished product while working closely with Sales and all Top Executives.
• Strategically helped implicate four new product lines. Upsold new products to help boost sales.
• Managed relationships with Key Distributors; trained and supported all product lines to boost sales and relationships.
• Assisted the Team Manager in handling all complaint escalations, quality checks, and reported all team performance metrics to help optimize team service levels.
• Proactively conducted assessments with fellow team members and communicated the efficiencies of all processes and procedures, workflow barriers and improvement opportunities. Automated Packaging Inc. (continued)

Streetsboro, Ohio

• Managed customer service for the Midwest region. Worked closely with the purchasing department, sales representatives and several distribution warehouses and manufacturers to ensure proper product distribution and.
• Handled high call volume of order placement, computerized tracking and inventory management.
• Fulfilled and retrieved Internet orders.

Cleveland/Akron, Ohio Area

• Provided sales support to top account executives. Worked closely with all departments and vendors to satisfy all packaging needs for top customers.
• Supervised product inventory within several offsite locations and expedited orders on demand.
• Constructed a core vendor list to reduce costs and improve service to customers.
• Assisted in freight cost negotiations and provided customer service and support in order placement, billing and collections, and also maintained strict record keeping using ISO-9001 procedures.