Jill Gary Email & Phone Number

Grand Haven, Mi, Us

I am responsible for creating and delivering training to support organizational technical innovations. Also implementing and maintaining of systems policies and procedures throughout the organization. National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. Guided by our vision to be the most admired and respected global company to our coworkers, customers, and suppliers, National is sought out by and maintains strong strategic alliances across multiple business industries including, engineering, construction, technology, consulting, insurance, government agencies and government contractors, professional sports and entertainment.

United States

Rival-HR, formerly SilkRoad Technology, with 200 employees specializing in Talent Acquisition SaaS software development for global HR teams with an end-to-end solution of cloud-based AI-enabled products. The Rival talent suite empowers organizations to source, recruit, onboard, and hire talent.Built and launched a global sales enablement program through an online Brightcove® training hub which stored information for implementing new product sales processes, increased product knowledge, weekly training videos, client interactions videos, sales pitch and product enablement tools, and team professional development improvement tools.• Managed, designed and delivered the sales team onboarding process for new hires which included a hybrid approach; automated and mentoring/coaching. • Designed and delivered new product enhancement training for the sales team which included completion of hands-on courses, simulations, and certification exams.• Managed, developed, and delivered a new innovative cloud-based video learning application/tool, Proshort®; to help upskill the sales team as they learned the new Rival sales pitch, sales process and other B2B selling skills required to succeed.

Greater Chicago Area

Rival-HR, formerly SilkRoad Technology, with 200 employees specializing in Talent Acquisition SaaS software development for global HR teams with an end-to-end solution of cloud-based AI-enabled products. The Rival talent suite empowers organizations to source, recruit, onboard, and hire talent.• Designed and delivered scalable learning projects to improve client engagement, increase product adoption, user performance, and enhance overall user experience and value. • Top custom-training sales person during four out of seven years.• Product Team Lead/SME Recruiting & Search. Managed course development projects from inception to completion while ensuring modern learning experiences via learning management system and onboarding automated event program. • Conducted in-depth needs analysis and performance gaps analysis to determine appropriate customized client learning development plans; devised tailored training programs as well as outlined skills competency maps, and cross-functional capabilities at scale for small and large size teams to support the client’s overall business goals.• Developed custom, high-quality clients public and private courses using adult learning methodologies, engaging hands-on activities, gamification, critical thinking, certification exams, learning goals, autonomy, and personal accountability. • Partnered with the Customer Success, Product Marketing, and Sales team in scaling the global Rival learning strategies to create an engaging experience for external customers and internal stakeholders; delivered technical training using integrated SMS texting, Generative AI, ML, and natural language processing (NLP).• Created and implemented engaging learning projects using various approaches across modalities for a distributed workforce, including in-person, virtual, hybrid, and eLearning while adhering to accessibility requirements and standards.

Greater Grand Rapids, Michigan Area

Goodwill of Greater Grand Rapids is a nonprofit organization that sells donated goods to fuel its mission of job training and placement opportunities to help people create better futures by building their skills and finding jobs. • Created and implemented company-wide competency-based training programs through the Goodwill University for retail staff, leadership, and workforce development staff to improve performance, skill blocking, cross-training, and retention rates.• Managed, designed, and developed instructional materials, performance and learning academies, and sustainable processes through a blended learning approach of web-based courses and hands-on practice using various authoring tools; Brainshark, PowerPoint, and Camtasia. • Collaborated with key stakeholders and subject matter experts to build skill-based competencies, standardized benchmarks, learning objectives, authentic learning activities, course materials, storyboards, assessments, and performance objectives.• Developed 125 Training Coaches through formal learning via Train The Trainer sessions and informal observation methods to evaluate quality of learning and performance of team members in customer service, leadership, performance observation, effective feedback, teach back techniques, personal growth plans, on-the-job practice, and skill blocking. Goal achieved within 18 months; 95% of retail team members cross-trained in two or more positions. Turnover reduced 50%.• Developed and implemented new hire onboarding program through instructor-led classroom training of company history, soft skills training, job-specific hands-on practice, customer service training, and leadership development. Improved retention rates by 65%.

Ada, Michigan

Provided consultant services for Global Engineering, Facilities Management Center for Excellence, Technical Support Organization, Manufacturing, Quality Assurance, Industrial Engineering, and Validation/Process Engineering departments. • Designed, developed instructional materials, training programs, and processes for instructor-led, digital, and web-enabled courses for project budgets between $25K - $150K.• Delivered 50+ instructor-led training sessions at manufacturing, technical, and engineering facilities in California, Washington, Michigan, and Singapore.• Collaboration with project team members and partners to understand the requirements and build learning objectives and advise design/development capabilities/limitations of various delivery methods from a design perspective to create client engagement documents, storyboards, assessments, and course materials.• Developed consistent, standardized content and deployment practices for the learning management systems (ComplianceWire, SumTotal).• Conducted program evaluation through interviews and benchmarking for the purpose of making recommendations for improvements and applying industry best practices and input that benefit the learner and support clients in meeting deliverables and overall business objectives.• Developed competency assessments based on high quality designed learning objectives and courses. Compiled course feedback and analyzed assessment results drawing conclusions to improve learning design and to evaluate the effectiveness of the training program and enabled learners to successfully apply the information presented in the training courses.• Developed and facilitated customized instructional materials for workplace teams and effective leadership training using the DiSC styles and profile assessment tool.

Michigan, United States

Companies: Herman Miller Corporation, Meijer Corporation, Convia, Byrne Electrical Systems, Legrand/Wiremold, Aspen Surgical, Foremost/Farmers Insurance Corporation, PCS Human Services, and Amway Corporation.• Provided consultant services as a learning solutions developer, instructional designer, trainer, facilitator, and presentation coach for projects that involve course design and development of instructor-led and web-based learning materials and instructional strategies designed for professional, sales, and product training.• Designed and developed instructor-led and web-based course materials for business communication skills, sales and processes, adult learning methodologies, and leadership development. Learning activities and course evaluations conducted to reinforce company policies and procedures. Program gap analysis reports included improvement strategies, gap analysis, and business development recommendations. • Provided project leadership, support, and assistance in the delivery of customized blended learning programs, presentations and professional publications, including; design, development, and system processes for web-based content.• Developed and analyzed results of assessments and evaluations to measure program effectiveness and improve instruction by communicating results to stakeholders.• Collaboration with key stakeholders, subject matter experts, leadership, and project management to determine performance gaps and appropriate instructional goals and outcomes. • Repurposed training documentation and analyzed business processes by using a systematic process in the design of instructional materials, documentation, and sustainability for government and federal sales force related to company products.

Master'S Degree, Education Professional Development

Bachelor Of Arts (B.A.), Human Resources Management/Personnel Administration, General

Activities and Societies: Varsity Softball Scholarship SHRM President

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Master Of Education - Med

Master Of Education - Med

Master Of Education - Med

Master Of Education - Med