Jill Harper Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

• Partner with clients to understand business requirements and expectations• Proactively identify project risks, remove impediments and create mitigation strategies to meet internal unit and CSAT goals, while ensuring strong delivery metrics and best-in-class quality• Create and communicate project plans to clients • Work with Cross functional teams to keep projects moving forward • Direct project resources to complete tasks in a timely manner • Adhere to Agile methodologies to adapt to ever-changing project timelines• Identify inefficiencies in project workflows to increase velocity• Track status and provide updates in relation to project• Train and educate clients on the product and configuration options

Austin, Tx

• Determined each financial institution’s strategic business goals, targets and objectives to present recommendations• Oversaw generous number of projects from start to finish at various levels in the launch process• Worked with agency to create and execute local marketing plans for each Kasasa institution based on previous successful marketing tactics, business objectives and targets• Worked in cross-functional team to launch exceptional FIRSTBranch sites to clients in timely fashion• Coordinated all schedules within team of designer, copywriter and programmer to make sure projects are completed flawless and on time • Fostered relationships with financial institutions during launch phase by managing expectations and providing best-in-class customer service

• Collaborated with creative and media agencies to develop field marketing tools and campaign collateral • Implemented integrated programs and tactics to drive inquiries and stimulate revenue growth (Email Campaigns, Media Campaigns, Promotional Events, Direct Mail, etc.)• Analyzed and presented campaign metrics• Managed a $1.5M regional budget per year• Managed Sales and Marketing portal by creating collateral to help facilitate sales process • Worked closely with sales teams to build relationships and provide sales support• Interfaced with sales, global account, internet marketing and product marketing leadership to work as a team and insure consistent brand/corporate communication

• Conducted analysis to allocate marketing communication resources to markets that will provide the largest return as measured by impact on revenue• Analyzed weekly reporting to determine campaign results • Developed marketing communications, promotion and advertising plans for low occupancy, new and acquired centers

• Managed multiple client accounts to provide superb customer service• Provided competitive marketing research assistance to clients• Managed monthly billing reports to show YTD spending for client• Acted as liaison between creative, production, account service and other internal teams • Reviewed creative layouts daily to insure flawless execution of deliverables • Assisted Account Executives and Account Supervisors in the management of schedules, deliverables and day-to-day project management