Jill Hobbs Email & Phone Number

United States

Ensure outstanding experiences are had by partners, staff, race teams, guests, and fans for each event.Virtual Assistant for MotoAmerica Hospitality Management. VA Responsibilities include: Calendar Management, Expense Report Management, Presentation and Report Generation, Meeting and Event Preparation, Process and Workflow Improvements, E-mail Management.Travel Planning Responsibilities Include:Planning & Booking: Expertise in booking a wide range of travel options, including airfare, hotels, car, and RV rentals.Detail-Oriented: Exceptional attention to detail ensuring all aspects of travel are meticulously planned and executed.Organizational Abilities: Proficiency in managing multiple travel itineraries simultaneously without compromising quality.Client Service Excellence: Dedicated to delivering superior service, ensuring clients' travel experiences exceed their expectations.Problem-Solving: Quick to address and resolve unforeseen issues, ensuring minimal disruption to travel plans.Communication: Excellent communication skills, capable of negotiating with vendors and providing clients with clear, detailed itineraries.Technology Proficiency: Skilled in using travel booking and scheduling software to streamline operations.

Cypress, California

+Organizational Transformation Leadership: Championed comprehensive reform initiatives across strategic, structural, people, and technological facets to elevate marketing efficacy and consumer interactions.+Strategic Initiative Execution: Reinvigorated marketing alignments with corporate objectives, catalyzing a surge in event attendances by over 10%, attributable to precise, engaging messaging that bolstered brand profile and elevated customer engagement across various levels.+Operational Efficiency & Team Synergy: Refined processes and nurtured a collaborative environment, yielding a significant cost savings of $2 million. Cultivated a unified workplace culture, enhancing team dynamics and fortifying bonds with external partners.+Salesforce CRM Integration: Deployed and managed Salesforce Sales Cloud, orchestrating a lead management system and strategic call center, processing 200,000+ leads and achieving an impressive 8.5% retail conversion, showcasing agility in adjusting to market fluctuations.+Digital Marketing Innovation: Revolutionized digital footprint by employing UTM tracking, web form enhancements, and multi-channel digital marketing strategies, resulting in a 50% increase in web traffic and over 30% rise in quality lead generation, influencing 60% of sales from digital initiatives.+Marketing Cloud Advancement: Transformed customer communication operations by integrating Salesforce Marketing Cloud with Oracle database systems. Achieved heightened email engagement through personalized content, evidenced by higher open rates and click-throughs, distributing 16 million emails annually via 180 custom-built templates and customer journeys.+Empathy and Emotional Intelligence: Navigated the complexities of a large-scale layoff and relocation initiative. Catered to logistical and human aspects of change management. Leveraged careful planning, transparent communication, and a compassionate approach toward all stakeholders.

Cypress, California, United States

+Spearheaded the successful transition to Salesforce Marketing and Sales Cloud, driving increased productivity and operational efficiency by developing a robust long-term CRM strategy and managing organizational change. +Catalyzed substantial growth in consumer event attendance and digital footprint expansion (including followers, engagement, reach, and impressions) by initiating and overseeing the implementation of a new social media marketing command center, necessitating change management practices to align team objectives and company messaging. +Architected and executed a transformational dealer network enhancement program and overhauled the Customer Satisfaction Index (CSI) survey process, demonstrating leadership in change management and stakeholder engagement to ensure adoption and positive outcomes.

Cypress, California, United States

+Spearheaded the transformation of call center operations through a comprehensive change management strategy, leading to significant performance enhancements across five integral teams: call center operations, business planning, apparel, licensing, and purchasing. +Conducted an in-depth analysis of call center business processes to identify key areas inhibiting optimal performance; implemented pivotal changes resulting in dramatic improvements in customer experience metrics, including reduction in call wait times, and abandonment rates. +Championed the strategic outsourcing of call center staffing to a proficient U.S. business partner, boldly redefining team structure and workflow to better allocate in-house resources and expertise. +Successfully directed the integration of Siebel Contact Center systems, facilitating a seamless adoption process that boosted efficiency and empowered agents with advanced tools, thereby enhancing interaction quality scores and first interaction resolution rates. +Employed a data-driven approach to track progress and fine-tune methodologies, ensuring continual alignment with strategic objectives and sustaining high customer satisfaction (c-sat) scores.

Cypress, California, United States

+Successfully drove the adoption of new training methodologies and content updates for a Train the Trainer program in preparation for a high-stakes, worldwide launch. Facilitated significant shifts in corporate and dealership training culture, delivering over 5,000 seminars in 26 countries and skillfully adapting change management principles to train over 100,000 participants effectively. +Focused training topics on essential areas that underscore successful change management, including Customer Service Excellence, Communication, Anger Defusion, Negotiation, Team Building, and Presentation Skills, along with technical expertise in the Microsoft Office Suite, ensuring alignment with global best practices and corporate objectives.+Leveraged on-camera presentations, voice-over talents, and personalized coaching sessions to reinforce change management goals, support the smooth transition of skills in real-time, and inspire continuous learning and development among employees. +Continuously monitored and evaluated training effectiveness, gathering feedback from stakeholders to identify opportunities for improvement and implement corrective actions promptly.+Collaborated with cross-functional teams to ensure alignment between change management initiatives and overall organizational strategies, contributing to a more cohesive and efficient approach towards achieving company goals.+Conducted train-the-trainer sessions for regional trainers, equipping them with the necessary skills and knowledge to effectively deliver training programs within their respective markets.

Customer satisfaction efforts to resolve complex issues, increase customer loyalty and build long-term productive relationships by providing customer and dealer support in busy call center environment.