-Develop and write engaging blog posts, articles, and website content to support brand and marketing initiatives.-Create basic graphic designs for visuals and social media posts using Canva-Manage social media accounts, creating, scheduling, and posting content while engaging with followers.-Assist in executing email marketing campaigns, including content creation and performance analysis.-Ensure brand consistency across all marketing materials and channels.

From March 2019 to April 2020, I served as a Google Ads Strategist at Wings Enterprises, Inc. In this role, I was responsible for setting up, managing, and optimizing clients' Google AdWords campaigns, including search, display, and shopping ads. I managed and organized keywords, created ads, used negative keywords, set up profitable bidding strategies, and created weekly reports on expenses versus conversions.In April 2020, I was promoted to eCommerce General Manager and have since overseen the daily operations of the company's eCommerce business. In this role, I monitor all marketing initiatives and provide recommendations to ensure optimal results. I oversee Facebook advertising campaigns, monitor the work of our Amazon Specialist, and address escalated concerns related to Amazon account health. I also interview, hire, and train new employees, delegate tasks based on department needs, and motivate staff to create an environment where employees thrive.As eCommerce General Manager, I have also accomplished the following:-Work with the webmaster to ensure the website is maintained and products are up-to-date with working links and feeds.-Help implement, manage, and set up the Selling to the US Government program.-Supervise all activities and product development.-Evaluate data and employee performance to make strategic decisions that improve the bottom line.-Enforce company policy to create an environment where employees hold each other accountable for their actions.-Train team members on new technologies or systems introduced to the business.Throughout my tenure at this company, I have demonstrated exceptional skills in sales, marketing, eCommerce management, and people management, leading to my promotion as eCommerce General Manager.

- Collaborate with marketing team to design and produce visually compelling marketing materials, including brochures, flyers, cards, and presentations, using Canva and PowerPoint.- Assist in the creation of marketing campaigns by designing and editing graphics and images for use in social media, email marketing, and other digital channels.- Contribute to the creation of marketing collateral, such as product data sheets, sell sheets, and case studies, to support sales efforts.- Maintain a library of marketing materials and ensured that all materials were up-to-date, accurate, and consistent with brand standards.- Work closely with sales teams to understand their needs for marketing collateral and developed materials to support their efforts.- Conduct market research to identify trends and opportunities for new marketing initiatives.- Coordinate with external vendors, such as printers and designers, to ensure that projects were completed on time.- Manage multiple projects simultaneously and ensured that all deadlines were met.

-Gathered and negotiated service areas and rates with Affiliates-Set up and participate in quarterly conference-Prepared and performed monthly business reviews with Affiliates-Recognized trends and proactively prevented recurring operational issues with Affiliates-Analyzed opportunities and provided input on location alignment to manager-Established and grew relationships with Key Affiliates-Proactive and reactive relationship management with Affiliates and Affiliate Relations Team-Analyzed opportunities and risks with Affiliates and Affiliate Relations Team-Worked with Affiliates-Manager Key Relationships and Partners-Key Affiliates, Affiliate Relations Team/Management, Operation (management) Directors, Procurement (management) Directors Compliance (management) Directors, Sales (management) Director

- Assisted Operations Manager in developing strategic sales plans.- Set daily, weekly, and monthly sales goals, and communicated deadlines and targets to agents.- Developed strategies to promote agents' adherence to company regulations and campaign performance goals/KPIs, including implementing bonus and rewards programs or "agent of the month" achievements.- Conducted continuous one-on-one coaching sessions to improve below-target performance by addressing areas for improvement, and maintained above-target performance by commending hard work and strengths.- Handled team meetings to update agents on client's directives and huddles on sharing best practices.- Answered agents' questions and helped solve work-related problems.- Monitored calls through live barging and recorded call listening to ensure no missed opportunities and call quality.- Floor walked to oversee agents' productivity and immediately address urgent call concerns.- Attended supervisor-requested calls.- Managed the dialler, including operating leads, controlling the dial level to prevent overlapping calls, and monitoring queue and outbound calls.- Generated and shared comprehensive daily, weekly, and monthly reports about team performance.- Assisted recruitment team with hiring processes and new-hire training.- Identified areas for new training or skill checks.

- Communicated proactively with small to mid-size businesses via phone, email, and video conference to initiate new campaigns and establish long-term relationships with clients.- Developed, implemented, and managed clients' Google AdWords (pay per click) accounts to promote their products and/or services.- Worked closely with clients in a consultative role to help them get the best return on investment on their business' advertising investment.- Optimized ads to drive traffic to clients' websites and acquire leads/customers.

- Engaged with prospective customers through outbound and inbound calls to promote and sell the school's courses and programs.- Assisted potential customers in obtaining application forms, providing guidance on the enrollment process, and explaining the school's terms and conditions.- Processed leads' payments accurately and securely by entering their credit card information into the appropriate system.- Managed the leads pipeline by following up with leads via calls, emails, and text messages in a timely and professional manner.- Prepared and sent out promotional materials, such as product literature, brochures, and catalogs to potential customers.- Recorded detailed outbound call history and customer responses for accurate tracking and analysis.- Responded promptly and professionally to customer inquiries and resolved any issues or concerns they may have had.- Collaborated with other departments, such as marketing and administration, to address customer needs and inquiries effectively.- Utilized CRM software to create tickets and keep a record of customer interactions, feedback, and data.- Maintained an accurate and up-to-date database of customer information in the CRM system for efficient and effective customer relationship management.

- Maintained a work environment focused on quality, communication, collaboration, integration, and teamwork to support the company's objectives.- Conducted 50 sales calls and 25 non-sale calls audits per week and provided timely feedback to agents to improve performance.- Participated in weekly call calibration meetings with managers and clients to ensure alignment on quality standards.- Generated meeting minutes and prepared weekly and monthly QA reports to track progress and identify opportunities for improvement.- Facilitated effective communication and product training to ensure agents are equipped with the necessary skills and knowledge to deliver quality service.- Evaluated and provided feedback on trainees' performance to support their development and growth.- Assisted trainees during nesting period to ensure successful onboarding and integration into the team.