- Responsible for providing case management to both DCFS clientele and community clientele- Complete Intake procedures including Mental Health Assessments, Treatment Plans, and Service Plans- Coordinate quarterly client staffings with clinical team- Effectively complete all documentation by required deadlines including case notes, service plans, case reviews, and court progress reports.- Coordinate with service providers- Effectively link clients to referrals and resources

•Collaborated with Court Services to staff cases and referrals•Managed day to day operations of program•Provided case management to clients and collaborated weekly with Probation officers, school social workers, SASS therapists, DCFS, police officers, and outpatient therapists•Maintained files and records including court reports, mental health assessments, treatment plans, intake documents, and outcome reports•Provided team support by facilitating meetings with numerous providers of service, resolving conflict within the treatment team•Provided instruction and supervision in the areas of criminal thinking, academic support, anger management and problem solving skills, substance abuse education, recreational activities, and career training•Completed Intake procedures including determining eligibility, treatment planning, mental health assessments and other assessments as needed•Responsible for weekly court correspondence, progress reports, outcome reports, and client data tracking•Increased MRO billing by fifty percent over seven months

•Ridgeland Transitional Living Program/Court Advocacy Program•Completed intake assessments, progress notes, and service plans with incoming clients•Provided case management to four families•Facilitated a women’s support group and domestic violence education group•Provided client-centered individual counseling to families and women•Participated in weekly clinical client-review meetings with staff•Assisted clients with all legal documents and Orders of Protection•Advocated for clients during court procedures

Event Coordinator, Community Relations and Advertising Sales

Generated sponsorships and money for community festivals, events and The Lake County FairManaged preparation for all events including promotional items, set-up, and staffingResponsible for coordinating and working all WELW events and community appearances Researched ideas and strategies for the first Spirit Media/WELW newsletter and its distributionCreated and maintained Spirit Media's first social networking and social media websitesConceptualized and designed new promotional and event ideas for the company and its clientsPromoted and marketed WELW 1330AM at different appearances throughout the community, i.e. events, festivals, gamesDeveloped marketing solutions and strategies using different media avenues to target unique audiences for clientsWorked efficiently with clients to build a positive relationship and great customer serviceCreated radio advertisements, print advertisements, marketing materials and promotional materialsResponsible for bringing on new clientele and drafting proposals to help them build their branding

•Established an individual development plan focusing on career goals and total performance resulting in full activity and quota•Developed and executed strategies to penetrate specific markets by effective lead distribution, research on existing customers and identifying key opportunities•Mentored new hires in all aspects of the sales process including prospecting, planning, contract negotiations, and client presentation•Averaged 625 dials, 25 set appointments, and 10 run appointments weekly •Generated over $104K in sales during first 8 months of employment•Developed excellent negotiation and customer satisfaction skills by •Grew sales month after month by originating and closing new prospects every month•Learned the importance of client management, conflict resolution, and quick decision making skills to effectively build profitable business relationships with multiple clients