Remotely optimize operations for emergency repair shop, including all onboarding/HR functions, payroll, procurement of office and shop supplies, equipment and maintenance, A/R and A/P. 24/7 customer point of contact. Create all work orders, schedule shop and road repairs, order all repair parts, while managing technicians at multiple locations to ensure workflow is smooth and emergency apparatus can be back in service promptly. * Reduced aged on hand inventory by 35%* Reduced outstanding A/R by 20%

Managed an Orthopedic Specialist Office within a large Physicians Group. Responsible for all facets of the office including marketing, coordination of billing, accounts receivable, and staff management. Scheduled all surgeries, ensuring all proper pre-op procedures and tests were performed in accordance with hospital regulations and PCP approval. Supplied patients with post-op durable medical equipment, along with home health care/rehab facility based on patient needs. Focused on patient satisfaction by providing the highest level of patient care through knowledge, respect, concern, and especially compassion.* Reduced outstanding A/R by more than 50%* Received Third Quarter Compliance Award for the highest ranking Specialist Office, achieving 98%

Effectively monitored and managed staff workloads through organization, forecasting, and planning for six hospitals including all outpatient satellites. Provided auditing and reporting to management with recommendations of focus in low trending areas. Supported and directed staff with difficult account resolutions while continually corresponding/coordinating with facilities.• Promoted within six months to Patient Account Supervisor• Promoted within three months to Patient Account Lead

Performed hospital billing and collections for two facilities including outpatient satellites. Resolved high dollar, aged accounts as well as coordinated appeals for denials.• Outstanding Employee Achievement Award, 2011, for voluntarily assisting multiple understaffed departments while exceeding all goals within patient account department.

Provided member account maintenance including updates, billing, additions, and cancellations. Responsible for staff payroll, daily receipts and deposits, and external invoicing and remittance. Assisted in sales, marketing, and customer service.

Purchased all Cosmetics, Nail Care, and quarterly on counter promotional items. Negotiated, entered, and tracked all ad items including layout and design. Managed plan-o-gram and item set up for all items. Presented Plan-o-gram to executives and associates for approval and planning. Coordinated with Replenishment Buyers to ensure new and ad products inventory levels were appropriate.

Maintained accurate forecasts, season profiles, lead times, and order cycles for Hair Care, Hosiery, and Sun Care categories. Created and managed all orders to ensure on time deliveries as well as accurate quantities were available for basic, promo, and season product. Interacted with multiple vendors, carriers, and distribution centers.• Replenishment Buyer of the Month Award January 2003, October 2003, January 2004, June 2004, January 2005, and February 2005 for exceeding goals and service levels• Served on 2004-5 Supplier Advisory Board Replenishment Sub-Team to identify replenishment system improvement opportunities and best practices.• Appointed to the Collaborative Vendor set up and Training Manager

Managed planning, purchasing, and scheduling process for all manufacturing, purchased components, and finished goods. Analyzed sales, product mix, and inventory levels to maximize sales and production. Responsible for all facets, including product development, purchasing, manufacturing, system processing, third party distribution, sales analysis/reporting, and the customer contact/company representative of QVC’s B2B initiative of taking a proprietary brand to Target Stores at retail. • President’s Award for Pioneering Spirit, QVC, Inc, 2002, for successful start-up of B2B project with Target Stores. This is the highest award presented by QVC.• Developed and implemented ship direct program resulting in 98.5% on time delivery• Exceeded Target sales expectations by more than 2 million dollars, and achieved top vendor status in on time shipped category.

Performed analytical and production projections related to efficient production/inventory function. Managed vast inventory, including all purchasing, sales, and stock levels. Forecasted, scheduled, and released reorders based on analyzing QVC sales, return rates, and sell through rates. Chaired numerous special projects.• VIP Award for Customer Focus, QVC Jewelry Manufacturing, 2000

Identified, sourced, and purchased new items via market niches, business trends, and analysis of current assortment. Established and maximized effective vendor relationships. Negotiated costs and terms of sales. Projected product volume, sales, inventory, and returns levels. Recommended large volume products and presented to various committees. Assisted with open to buy process.• Created a “key item” that sold $40,000.00 per minute, had a low return rate, and successfully developed into a million dollar “Today’s Special Value”.• Reduced the return rate 5% in the semi-precious gemstone earring category.

Partnered with cross-functional team to reorder jewelry products to maximize sales potential. Processed, tracked, and expedited orders through outside vendors and internal departments ensuring proper “on air” date was met. Analyzed data and applied complex information to meet strict deadlines and goals.

Coordinated all aspects of jewelry sales presentations to QVC. Assisted with vendor sourcing, pricing, designs, and sales analysis. Liaison for communication between QVC and Jewelry Manufacturing Division.

Provided all travel arrangements for leisure and business travelers.