Jill Langhofer Email and Phone Number

Assisted with the management of the Enterprise Securities group of technical CSMs. Helped develop and monitor the new program and its dashboard to track and report on activities with the product team's goals and strategies in mind. Executed from start to finish, customer satisfaction surveys of the complete business unit's customer base, using the NPS strategy on the Survey Monkey platform. Worked very closely with executives, and multiple business units communicating findings, for continual improvement strategies.

Develop, drive, and manage programs: Migrate legacy out of compliant contracts to HP and industry standard terms and rates. Proactively engage Sales teams to increase Support and Services connect rates on large and complex enterprise level deals. Ensure Upsell opportunities by interfacing and engaging with all levels of the account team with regard to the customer's present and future business and technical landscape. Work with Sales, Legal, Support Delivery and Deal Desk to review and approve non-standard deals. All of the above and more with excellent customer satisfaction on top of mind.

Trusted advisor & advocate customers can rely on for all their software needs across multiple lines of business. Leverage and deliver HP programs to drive product adoption, overall business growth and customer satisfaction.Responsibilities included:* Build & maintain relationships at all levels both internally & externally.* Intimately know the customer’s business & requirements; project timeline, goals, and major milestones to drive results & value.* Provide & share recommendations & best practices for maximum product deployment & adoption.* Manage & drive escalations for both the customer and internal delivery team.* Proactively manage the customer’s contracts, and product life cycle* Lead & manage cross-functional teams for optimal customer engagements.* Develop & implement a “Get back to health” plan for customers in critical stage.* Mindful of new business opportunities; leverage & collaborate with the full account team.

Oracle Education services optimizes product deployment, adoption, integration, and migration for a successful project outcome and delighted customers.Responsibilities included:*Identify new opportunities with high volume outbound communications.*Leverage and work with internal resources including but not limited to Executives and Solution Consultants. *Propose and present implementation plans and pricing of services per IT project.*Maintain, report, and execute off of a healthy sales pipeline.

Develope and provide exceptional sales and operational support to over 250 Value Added Resellers and Partners across the US within the SMB sector. Emphasis on building relationships, customer satisfactions, and revenue growth with VAR’s and Customers alike. Responsibilities included:* VAR & Customer enablement* Actively managed marketing campaigns for lead generation* Ensure accurate forecasting for optimal sales business outcomes for both internal & VARs* Provide exceptional customer satisfaction with every VAR or mutual customer interactions. * Worked side by side with VARs or took sales lead on more difficult or complex sales deals. * Managed relationship between VAR’s, Partner Developers & Support Delivery; the result ending in significant improvement in communication, product adoption, & customer satisfaction; ultimately a bottom line increase in revenue.