Project Manager - Delivery
Current- Proven results in delivering projects on time that vary from minor ancillary upgrades, enabling a new product, to a major airline upgrade that requires a customer outage where time is critical. - Demonstrated knowledge of airline reservations systems, revenue lifecycle, payments, external services communication (ESC) for third party connectivity, global distribution systems (GDS), and government security. - Creates and distributes weekly project status reports to customer and executive leadership. Manages all project issues and continuously communicates status back to the client for transparency and to understand which items are critical for Go Live. - Responsible for managing overall project budgeted hours by creating and tracking an earned versus burned report and communicating hours back to account team and customers. Documents any variances and provides feedback on estimate model for any updates. - Plans and serves as primary contact for each customer Go Live event by documenting all project tasks into a script that outlines each task along with estimated duration. Works closely with internal teams to obtain script feedback, and documents customers needs during the event, so that overall duration is tested during a Dry Run prior to the event, especially when customer downtime is in scope.-Builds and maintains trust with internal teams such as development, product, QA, and training by understanding and documenting scope requirements, recognizing accomplishments and milestone achievements, and maintaining a positive work environment for teams to collaborate.
