Jill Mcconnell Email and Phone Number

Develop, manage, and maintain procedures that support Curevo’s daily and long-term operations. Cross-functional collaboration with highly efficient teams and departments at every stage of the operational process. Diligent navigation of multiple tasks simultaneously within a fast-paced environment. Consistent presentation of exemplary interpersonal skills, professionalism, initiative, and good judgment. Proactively identify and complete tasks to produce a worry-free, functioning office and a… Show more Develop, manage, and maintain procedures that support Curevo’s daily and long-term operations. Cross-functional collaboration with highly efficient teams and departments at every stage of the operational process. Diligent navigation of multiple tasks simultaneously within a fast-paced environment. Consistent presentation of exemplary interpersonal skills, professionalism, initiative, and good judgment. Proactively identify and complete tasks to produce a worry-free, functioning office and a positive workplace culture. Show less

Dedicated caregiver, providing full time, live-in service for elderly individual. Around the clock responsibilities included personal, medical, financial, and domestic duties, along with monitoring emotional and mental well-being. Required on-going communication with family members and health care team to ensure care plan was met or exceeded.

Hired, managed, and developed inbound call center team of 25-30 representatives and three leads, serving customers and their pets throughout North America. Responsible for phone service levels and operational KPI’s. Preserved a unique and diverse corporate culture. Drove revenue through policy enrollments. Maintained partner relationships with veterinary clinics. Regular collaboration with Claims, Marketing, Actuary, IT, and Sales teams. Was chosen to create an “excellence” department that was… Show more Hired, managed, and developed inbound call center team of 25-30 representatives and three leads, serving customers and their pets throughout North America. Responsible for phone service levels and operational KPI’s. Preserved a unique and diverse corporate culture. Drove revenue through policy enrollments. Maintained partner relationships with veterinary clinics. Regular collaboration with Claims, Marketing, Actuary, IT, and Sales teams. Was chosen to create an “excellence” department that was charged with managing quality assurance, escalations, and new-hire training, ensuring a positive customer experience, and promoting the Trupanion brand. Show less

Directed custodial services for industry-leading technology company across 14 million square feet of office, conference, café, meeting, and event space. Monitored production and supervised operational efficiencies for a staff of more than 300 multi-cultural custodians, foremen, supervisors, and portfolio managers. Evaluated site for KPI, SLA, and contractual compliance, safety, quality, and end-user customer satisfaction. Supported and maintained positive client relations with facility… Show more Directed custodial services for industry-leading technology company across 14 million square feet of office, conference, café, meeting, and event space. Monitored production and supervised operational efficiencies for a staff of more than 300 multi-cultural custodians, foremen, supervisors, and portfolio managers. Evaluated site for KPI, SLA, and contractual compliance, safety, quality, and end-user customer satisfaction. Supported and maintained positive client relations with facility management team, event management team, and other key vendor partners. Controlled labor hours and operating expenditures. Successful navigation of local union relationship. Show less

Managed services, sales, and financial operations in a seven-state region for a client base of more than 2,500 customers. Focus was on operational efficiency, customer service, and client retention. Led and developed a staff of 8 to 15 call center representatives and one customer service supervisor. Responsible for monthly P & L review and EBITDA accountability, expense control, and compliance with service level agreements. The corporate offices were out-of-state; therefore, the position… Show more Managed services, sales, and financial operations in a seven-state region for a client base of more than 2,500 customers. Focus was on operational efficiency, customer service, and client retention. Led and developed a staff of 8 to 15 call center representatives and one customer service supervisor. Responsible for monthly P & L review and EBITDA accountability, expense control, and compliance with service level agreements. The corporate offices were out-of-state; therefore, the position required daily independent decision making, technical troubleshooting, and vendor management. Show less