Jill Nanson Email & Phone Number

Sheffield, England, United Kingdom

• Shaped and implemented new university professional services operating model, introducing shared services with significant structural change and new service modes and people practices.
• Facilitated teaching, research and external engagement by partnering with other leaders to deliver key services to students and staff, and by promoting, embedding and developing new operating model.
• Developed College performance, leading business planning, performance reporting and risk management, and health, safety and wellbeing.
• Led agile College Services Team (~20), providing executive, operational, planning and project support.
• Promoted gender equality as team member in Hallam’s successful Athena Swan accreditation (higher education charter mark).
• Increased Hallam’s leadership capacity, working with external facilitators to deliver comprehensive new development programme for ~80 senior leaders.

• Led newly formed student services, business operations and research support teams, developing and embedding new service arrangements (Professional Services headcount ~70, managed budget of ~£2m).
• Led teams supporting safe and effective practical work (Technical Services headcount ~70, budget of ~£4.6m) (Oct 2017 - Dec 2018).
• Enhanced Faculty performance by leading employee engagement, internal communication, staff consultation and recognition activities.
• Improved student experience as co-lead for Hallam’s new student support framework and accompanying development programme.
• Independent investigator of student complaints and under (staff) Problem Resolution Framework.

• Led team (~40) delivering business planning, marketing, executive support, management information, timetabling and quality assurance.
• Worked with HR colleagues on university-wide job evaluation exercise and implemented new pay and grading structure in own service.
• Delivered project to build partnerships with international universities and support students to study abroad.

• Led Student Employment Service, supporting students to secure part-time and graduate jobs.
• Co-ordinated Student Services Centre’s successful re-accreditation to Investors in People standard.
• Secured European funding to enable students to study and work abroad.
• Managed statutory survey of graduates to required response rate.
• Established mentoring programme with local employers, publishing case study in book about mentoring.

• Produced employer guide to university business development services.
• Administered business development scheme that partnered graduates with small and medium-sized employers.

• Designed and delivered promotional campaigns, managing budgets and supplier relationships.
• Co-ordinated security and bar staff, performers, and technical crew to ensure safe and profitable events.

Postgraduate Diploma, Human Resources Management, Merit

Accredited by Chartered Institute of Personnel and Development.

Postgraduate Certificate, Sustainable Communities And Environments (Merit), Sheffield Hallam University, Merit

Master Of Arts - Ma, Arts And Heritage Management, Distinction

Bachelor Of Arts - Ba, History, 2.1