Internal software support of the Geoscience community for internal and external systems, including identifying if issue is software related. Reported and tracked software bugs and enhancement requests with software developers for resolution. Tested software prior to general release.Developed guided training for new users to reduce classroom time.

Requirements management for the ongoing development of internally developed software. Liaised with global users, developers, UI and testers to identify and implement needed functionality. Requirements management with the product owners and management to ensure that required functionality was implemented for pending releases.

Developed and delivered training to Baker Hughes Geoscience community for internal and external software systems. Internal software support of the Geoscience community for internal and external systems, including identifying if issue was software related. Reported and tracked bugs to developers for resolution.

2007Developed and implemented a multi-week training program with documentation and best practices for all new employees on the team. Team Lead - responsible for scheduling and performance monitoring. Solved problems for the team members using eXpress and Recall software. Second tier customer support for WellLink Data Services.Promoted use of Baker Hughes software at trade shows and in office demonstrations.Database duties that included the development and testing of UNIX based scripts, project and user creation and data archive. Create client deliverable datasets using the eXpress software package.