Jill Phillips Email & Phone Number

Nyack, New York, United States

Entrepreneur/Online Retailer Etsy.com & Private Selling whOO's Life Nyack, New York 2017-Present• Creator/Founder.• Collaborated with customers to create one of a kind keepsake that personalized their needs.• Developed scrapbooks, shadow boxes, and photo albums.• Offered ghost writing services for all occasions.

New York, United States; Tavares, Fl

Private Clientele New York / Florida2012-2017• Helped clients achieve personal goals including fat loss and/or muscle gain.• Used positive reinforcement with clients to reach fitness goals.• Assisted clients with dietary recommendations.• Motivated and educated on exercise regimens and techniques.

Indian Rocks Beach, Florida, United States

• Lead Server of high volume indoor/outdoor bar/ restaurant responsible for up to 50 customers at a time including serving beverages, food, bussing tables, meeting and greeting customers while supporting fellow servers as a team player and mentor to new hires.• Served a variety of standard and house mixed drinks and shots.• Managed bar inventory, service bar, and bar backs.

The Villages, Florida, United States

Accountable for management of Short-term disability claims processing unit consisting of a staff of twelve to ensure accurate and timely service in keeping with policyholder expectations, contract provisions, standard disability duration guidelines, established procedures and state and federal guidelines and regulations.

Dallas, Texas, United States

• Oversight management of short-term disability claims processing unit. • Supervised a team of 15 Short Term Disability Claim Managers. • Provided training, coaching and mentoring on claim processes aligned with company policy.• Performed audits and customized reports to ensure accuracy and timely claims.• Conducted mid-year and annual reviews, Performance Management and development of team members and new hires/transfers.• Ensured claims were properly routed and escalated in order to achieve successful claim resolution and maintain a high level of customer satisfaction.

Dallas, Texas

Perform random quality review audits for all Case Managers to ensure all claims receive appropriate case management and provide feedback to the Case Managers throughout each month.Ensure that claims are escalated to the Nurse Case Manager and or Associate Medical. Director once standard duration guidelines have been exceeded.Participate in finalist presentations for potential customers.Monitor reports and review claims to ensure decisions are timely and appropriate. Provide feedback, coaching, and initiate activities when necessary to impact the quality of decisions.Coach/mentor Case Managers on technical and process issues.Respond to all customers telephonic and e-mail inquiries within twenty-four hours or less.Assist Team Leader with workload distribution and managing Team's workflow through reporting tools.Analyze and Identify Team trends through tracking logs and reports and work with Team Leader to improve trends. Special projects completed accurately and within established timeframes.

Medical biller specializing in Workers' Compensation and No Fault Insurance.Exceeded targeted financial goals by maintaining proactive and positive relations with insurance representatives.

Store Manager responsible for daily operations and merchandising.Participated in recruitment, selection and assessment process for hiring qualified candidates.Coached employees through development planning process to maximize talents and skills in order to meet store and divisional goals.Supervised staff in all areas of retail initiatives while achieving financial goals and results.