Jill Protacio, Cplp Email & Phone Number

California, United States

San Francisco Bay Area

Cyber Underwriting

San Francisco Bay Area

• Supervised the San Francisco Fidelity & Crime office consisting of a team of 3 (including self). Responsible for meeting monthly gross written premium and YTD plans. Oversaw team marketing within the designated 7 state territories: Northern California (above Bakersfield and up), Utah, Idaho, Washington, Oregon, Hawaii, and Alaska. Responsible for all managerial reporting to Senior Management which included budgeting, forecasting and planning. • Former member of the Fidelity & Crime Division's Marketing Committee. Responsible for carrying out Fraud Week Initiatives (3 years). Driving force behind SF's CE Course on Crime 101 presentations.

San Francisco Bay Area

• Evaluated account information for an assigned book of business for Fidelity/Crime and Cyber coverage, underwritten and priced within authority guidelines. Responsible for low to moderately complex risk selection/rejection, pricing, retention, growth and profitability within scope of authority and per divisional objectives. Audited files in the business unit’s portfolio. Market focus on a broad range of industries including but not limited to technology start-ups, public entities, healthcare, real estate, financial institutions, specialty lines, construction, not for profit entities, biotechnology, and pharmaceutical. • Maintained high level of customer service. Communicated directly with Agents and Brokers to develop and maintain strong relationships. Promptly issued quotes, policies, and endorsements. Developed and maintained effective business relationships with internal and external customers and colleagues in order to attract and retain profitable business. Presented marketing presentations to producers and principals in order to retain existing accounts, built and maintained relationships, negotiated price and developed new opportunities in support of divisional objectives. • Applied underwriting rules and guidelines while adhering to insurance laws and regulations. Ordered and analyzed miscellaneous business reports needed in the rating and underwriting processes, including credit checks, bank agreements, and financial statements and underwriting surveys. Analyzed Insured’s risk management policies and controls and assigned appropriate premiums and retentions for each risk.• Promoted marketing events in the Pacific North West, Northern California and Hawaii territories. Responsible for the office's calendar and scheduling. Tracked and maintained the marketing list of all existing and prospective brokers. Provided monthly renewal submission solicitations.

San Francisco Bay Area

• Serving as an Executive Officer of the Board of Directors for a Mid-Rise Luxury Condominium residence in the San Francisco Mission District. The building was erected in 2014 and I have been on the board since 2018. Part of my role is to run meetings, establish the agenda, as well as executing contracts and other legal documents. I attended workshops on various topics hosted by our former Property Manager, ACTION, from financial statement analysis to reserve studies. • When I joined the Board, my main goal was to ensure the security and safety of the 1515 Community. My position has evolved over time and I genuinely care about the residents, their safety, and best interests. In addition, it is my duty to make sure that HOA funds are handled equitably and fairly by our new Property Manager, Common Interests Management Services. Our agreement with CIMS became effective 2/1/2021.

San Francisco Bay Area

• Focused on middle market accounts with revenues above $10MM. Quoted new line submissions and renewals Directors and Officers, Employment Practices Liability, Fiduciary, Fidelity/Crime, and Cyber coverage. Analyzed financial statements, applications, existing and new market exposures. Attended broker visits and developed new and existing relationships. Facilitated preliminary audits on accounts and pre-audited other underwriter accounts. • Managed portfolio risks and acted as a liaison with cross-functional business units on marketing products. Cross-sold business professional liability and K&R lines. Proficient in Salesforce.com CRM tool to monitor and track pipeline, broker relationships, marketing calls and cross-selling opportunities. • Assessed risk management controls and procedures, adherence to compliance, loss control programs, marketing, and industry trends. Attended mass network events to bolster contacts and business opportunities within spheres of influence.

San Francisco Bay Area

• Used a quantitative and qualitative approach in underwriting process. Analyzed financial statements, work in progress reports, market research, and company profiles. Applied accounting principles and techniques. • Assisted senior underwriters in underwriting credit presentations for contract surety bonds in construction services. Focused on markets with accounts generating $5MM-$500MM in revenues. • Successfully completed and passed certification in Associate in Fidelity & Surety Bonding 151-Principles of Surety. Successfully completed and passed certification in Associate in Fidelity & Surety Bonding 152-Contract Surety. • Attended agency visits and contractor meetings; evaluated project sites. Participated in Contract Surety Bond program in Hartford, Connecticut with fellow underwriter trainees including, but not limited to, financial analysis, work in progress reports, claims scenarios, relationship building, marketing, negotiation, and risk analysis.

San Francisco Bay Area

• Managed Citibank at Work program for small to large-sized companies through on-site presentations, micro-marketing events, seminars and Citipro financial analyses.• Generated prospects through the program as well as cold-call leads. Deepened existing consumer relationships with cross sales and campaigns in consumer credit promotions. • Coached tellers on cross-selling activities, product promotion, and sales blitzes. Collaborated with both tellers and lead-tellers on sales initiatives and campaigns.• Obtained California Accident & Health and California Life-Only License # 0F64079 Issued: May 2007

San Francisco Bay Area

• Developed new and existing business deposit accounts, marketed loans and lines of credit, merchant card access and remote deposit.• Maintained client relationships by consistent follow-through, serviced and underwrote commercial loans, and provided customer service resolution.• Assisted underwriting credit presentations as needed to the private banking unit.

San Francisco Bay Area

• Supported asset managers and the file management team. Researched California commercial properties, comparables, market valuations, and industry trends. • Prepared documents, maintained databases, and collected commercial documentation for credit analysis. Proficient in MS Office Suite and Outlook. Coordinated compliance activities using MS Excel and PowerPoint.

Bachelor'S Degree, Business Administration Concentration: International Business

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

Computer Network And Cybersecurity

Currently pursuing an Associate’s Degree in Computer Networking with a focus in Cybersecurity and long-term goal of Computer Science.

Education record