• Creating social media content for the organization through Canva tool and tracking social media insights by using buffer• Product owner and creator for Graphics team • Conducting daily scrum meeting and weekly sprint review meeting

14-week in-class training with hands-on experience including:• Assemble computer components based on customer requirements• Install, configure, and troubleshoot: hardware components• Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems• Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics• Mobile device installation/configuration: Laptops, smartphones, tablets• Basics of virtualization, desktop imaging and deployment• Network services and Cloud Computing• Implementing preventive maintenance measures on workstations• Customer support• ServiceNow Foundations Training

Supported and enabled the delivery of clinical intervention services at Geneva Centre for Autism. • Conducted in-depth review of client reports in preparation for their visit to provide recreational experiences customized to their needs• Helped facilitate interactive activities including arts and crafts, sports and group games, outdoor activities, and community outings• Composed concise and thorough reports that effectively communicated updates including major incidents and client progress

• Achieved individual sales plan by developing exceptional client facing skills including relationship management, verbal communication, and conflict management• Increased sales by handling customer transactions efficiently and promoting products based on sound product knowledge and familiarity• Drove sales growth by making targeted improvements to individual customer service strategy based on company in-service training and e-learning modules• Established knowledge sharing community including senior sales associates and managers to share and effectively implement best practices for increasing sales

• Worked diligently with customers to understand their needs and use innovative thinking to consistently deliver a high-quality customer service experience • Provided excellent customer care by evaluating customer complaints and identifying key service issues as well as potential resolutions which resulted in increased sales and returning customers• Registered everyday sales and ensured that all of the accounts were completed accurately • Managed and oversaw daily operations, met and exceeded expectations of customers and management by enforcing high standards of store cleanliness and maintaining accurate inventory management

*Demonstrated flexibility through becoming familiar with different positions throughout the restaurant and being ready to contribute where needed *Handled the cash register and took phone orders *Performed fast and effective food preparation in collaboration with team members to ensure on-time delivery of dine-in and takeout food orders*Made sure that all cooking stations remained organized and sanitary throughout each shift to support continuous output of orders*Cross-trained with head chef in basic cooking functions to support kitchen operations and maintain efficient workflow during high-volume periods