-Act as the figurative head of the organization when communicating with government entities and the general public.-Lead the development of the organization’s long- and short-term strategies.-Manage overall operations and make major decisions affecting the organization.-Manage the organization’s resources.-Negotiate or approve agreements and contracts for the organization.-Manage company organizational structure.-Assess and minimize risks to the company.-Set strategic goals.-Provide company-wide leadership.-Serve as the company’s primary spokesperson.-Identify and address companywide problems.-Develop and uphold the companies culture and mission/vision.-Evaluate and track the success of the company in reaching its goals.

*Assist in the supervision of Online Sales Consultants across all Divisions*Lead monthly Coaching calls and Training and Development calls for the OSC team*Train and onboard new hires*Assist with creating a staffing plan for the OSC program*Facilitate corporate standards across the company*Assist with scheduling of the OSC team*Approve PTO and payroll for the OSC team*Assist with best practices on the CRM and on the company call system*Report on data and metrics regarding the OSC team*Create OSC training for Davidson Homes*Work with Division Leadership to facilitate OSC best practices for their division

* Communicate and project the Davidson Homes customer centric “experience” projecting a positive and well thought out attitude to all customers and employees through all forms of communication (writing, verbal, appearance).* Teach and enforce these tasks as instructed and trained by Do You Convert –online sales training and continuing education.* Assure timely response to all e-mail and phone leads* Manage the ability to qualify each lead based on needs* Assist in providing consistent follow-up to online prospects with the goal of setting an appointment for our on-site agents* Assist in providing relevant information and marketing material to prospects* Schedule and facilitate Online Sales Team Meetings as necessary* Observe and report on individual OSC productivity to DYC Sales Coach and General Managers* Manage the CallRail system and ensure CallFlows are functioning correctly, and messaging and voicemails are updated and relevant* Train the Online and Onsite teams on Lasso best practices * Create and Manage Online Sales Team Schedule* Assure consistent follow up of long-term prospects using targeted mass mailing and prospecting calls* Assist in creating and executing an on-going e-mail campaign with the Online Sales Team* Ultimately responsible to track and report on lead activity and sales conversion ratios* Communicates directly to Division Managers as needed regarding onsite agents participation in follow up and handoff participation* Communicates feedback to both onsite agents and Division Managers feedback provided regarding appointment and onsite agents * Communicates feedback between Division Managers and New Home Specialists when needed* Additional responsibility as needed

*Utilize LASSO CRM software on a daily basis and serve as an expert on logging lead information*Update new leads and provide immediate responses to customer inquiries *Utilize Call Rail call log software to take incoming phone calls *Communicate with potential trades and refer to superintendents for follow up as needed*Log all lead information from interactions with customers*Serve as a liason to the New Home Consultants staffing the model homes with new lead information*Set appointments for customers to go and tour the appropriate model homes*Track and report on data regarding sales numbers and current trends*Maintain professional development best practices by ongoing training with the Do You Convert Sales program*Update flyers, brochures, etc. with correct information on communities*Assist customers with questions regarding lenders and mortgage options *Work heavily with various traffic sources such as BDX, Zillow, Trulia, Realtor.com, Facebook, Instagram, Linkedin when assisting leads*Maintain excellent customer service by serving as a knowledge source regarding Davidson Homes and their build processes across multiple states (TX, NC, AL, TN, GA).*Work on an "on call" rotation to assist with customer inquiries on the weekends *Assist with marketing by making sure that changes to the website, flyers, email templates, etc. are accurate and up to date*Effectively communicate current products and options, financial information, and community information to prospective customers*Refer current customers to appropriate departments for warranty questions and follow up*Maintain a basic knowledge of included features in specific communities and design elements for the new home builds*Serve as a source of information on floor plans and exterior elevation options

-Keep CRM updated with prospects and follow up information-Present data on monthly home sales-Assist current customers with questions throughout their build and serve as communication liason between superintendents and customers-Interact with lenders regarding the progress of home owner's builds-Assist realtor's with client questions and concerns -Assist customers through the home building process by demonstrating the model home and closing the sale of new homes-Make certain that the model home is open and staffed -Ensure brochures, price lists, and pamphlets are readily available for prospective customers-Effectively communicate current products and options, taxes, utility rates, financing plans, and community information to prospective customers-Manage personal prospect lists and follow up via telephone, email, letter, etc.-Obtain deposit money, signed purchase agreement, required addendums, option list, and deliver to office all required documents pending a sale (including checks)-Maintain excellent customer service -Serve at an "on call" basis for incoming phone calls, sales, and customer concerns-Complete change orders for current customers-File appropriate paperwork-Utilize MarkSystems home building software and LASSO CRM software on a daily basis-Man the sales and office phone lines and answer incoming questions for potential customers-Communicate with potential trades and refer to superintendents for follow up as needed -Set model home tour appointments for customers -Maintain a thorough knowledge of the land development process for build on your own lot customers-Generate contracts for customer home sales and close on contracts for new construction

• Facilitate the new hire process for all tutoring staff including I9 paperwork and creation of new hire letters-Manage 65 employees in the peer tutoring program • Recruit new tutoring staff on an annual basis• Coordinate the interview process for new tutors • Serve as a KRONOS timesheet approver for the department • Create and facilitate new tutor training• Create and facilitate returning tutor training• Provide continual professional development for tutoring staff • Lead tutoring meetings throughout the year as needed • Advise approximately 400 graduate medical students on a variety of topics such as USMLE Step 1, Step 2CK, and Step 2CS Board exams, test taking strategies, study skills, management of test anxiety, cv review, ERAS assistance, match data, and personal statement review• Create and facilitate educational seminars throughout the year on various academic success topics• Serve as a guest conference speaker on an annual basis• Assist as a speaker with medical student orientation on an annual basis • Assist with data upkeep for the Academic Success Program • Assist with the budget for the medical student peer tutoring program • Work with various Deans and Directors on determining and implementing best practices for the department • Develop qualtrics evaluations and distribute data on these outcomes • Assist with the Stress Relief Oasis Event on a bi-annual basis

*Facilitate the instruction of multiple sections of the Freshman Seminar Course as an adjunct online instructor.

• Responsible for academic advising of approximately 5,000 Huntsville Campus students• Manage student concerns related to grades, degree plan, and instructor issues• Plan and promote programs for students’ growth• Supervise and provide instruction for Freshman Orientation course via distance learning and on campus• Guide students to help them achieve their interests and future aspirations

• Provided admissions assistance to university students and new applicants• Networked with local and out-of-state schools and universities• Represented university at academic events• Led information sessions to provide education on the admissions process

• Advised 110 residents on personal and academic issues• Developed training curriculum for RA training and development each year• Conducted rounds throughout the building in order to assure security and enforcement of university policies• Trained 50 staff members and directly supervised 4 staff members on building protocol, emergency procedures, and code of conduct practices in the residence halls • Organized residence hall programs to promote education and build community• Managed RA scheduling concerns, led conflict resolution meetings, and facilitated goal setting seminars

Secretarial duties, liaison to professors