ACCOUNT MANAGER skilled in all areas of the merchant services industry including account management, client support and dispute resolution. Demonstrated success working in high performance teams that delivered exceptional client satisfaction levels while minimizing losses. Technically proficient in client payment and reporting systems. Working knowledge of Microsoft Office Software (Excel, Outlook, Word, PowerPoint). Expert communicator praised for problem-solving and reasoning skills. Delivered these core talents and more throughout 18+ years in account services, performing responsibilities in the areas of Key Account Management, Complex Inquiry Resolution, Multi-Platform Support, Performance Measurements, Customized Reporting, Client Education, Training/Mentoring.Consultant and primary contact for several high profile merchant accounts in the travel and entertainment industries. Served in the role of a trusted advisor, strategist and market industry expert responsible for the overall successful relationship with the merchant, as measured by retention, profitability, growth and customer satisfaction. researching and resolving issues as well as providing premium customer service and ensuring client satisfaction. Proficient in all aspects of daily account management and credit card processing including billing, collections, chargebacks, reconciliations, and client inquiries; corresponding with banks as needed on a regular basis. Experience with multiple vendors’ of point of sale systems, as well as the associated platforms, gateways and products. Addressed all processing and production issues that delayed efficient processing. Facilitated requests for the development of customized reporting.