Jill Thorne work email
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Jill Thorne personal email
Entrepreneurial, analytical, and relationship-focused CS leader with proven success in growing revenue and adoption in Saas clients. Over 15 years of experience working directly with clients as well as managing and coaching CSMs, scaling operations, running experiments to increase customer utilization and retention. Motivated by helping teams achieve growth with a customer-first mindset.
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Enterprise Customer Success ManagerGrammarly Sep 2023 - PresentSan Francisco, California, Us -
Newborn/Infant MomThe Pregnancy Pause Jan 2023 - Sep 2023UsFull time parenting to infant daughter born in September. -
Manager Of Customer SuccessThe Mom Project Mar 2022 - Jul 2022Chicago, Illinois, UsInspired a team of CSMs through coaching on client strategy and best practices. Secured 85% retention of team's book of business. Enhanced and updated outdated processes to streamline operations. -
Director Of Customer SuccessRangeme Jun 2018 - Jan 2022Solon, Ohio, UsBuilt a team of customer-centric Customer Success Account Managers to scale SaaS marketplace in retail industry. Managed adoption and engagement at Fortune 500 companies globally, attaining 92% retention and greater than 120% year over year active usage. Worked cross functionally with Product, Marketing, Sales, and Executive Leadership to develop best practices and enhance customer satisfaction. -
Senior Customer Success ManagerBluejeans Network Aug 2015 - Jun 2018San Jose, Ca - California, UsMaintained and grew monthly recurring revenue and active use for our largest customers. Exceeded quarterly renewal goals, consistently achieving attainment over 110% to target -
Strategic Customer Success ManagerAria Systems Sep 2013 - Aug 2015San Francisco, California, UsManaged enterprise accounts for a SaaS-based subscription billing platform. Oversaw the success of the over $16million in monthly processed revenue. -
Customer Success ManagerAffinity Development Group Feb 2010 - Aug 2013San Diego, Ca, UsManaged Costco Wholesale account in the western U.S. for firm specializing in developing and operating auto purchasing programs for membership-based corporations. -
Marketing Project ManagerAffinity Development Group Oct 2008 - Feb 2010San Diego, Ca, Us
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Sales & Marketing ManagerFull90 Sports Aug 2004 - Sep 2008Managed all aspects of sales and marketing for a start-up firm that specializes in protective equipment for soccer.
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Project CoordinatorDigitaria 2003 - 2004Managed corporate accounts for a variety of businesses including consumer products and financial services. Responsibilities included managing daily web content, researching new feature and image ideas, assisting in site design and customer service.
Jill Thorne Skills
Jill Thorne Education Details
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Uc Santa BarbaraPsychology -
St. Francis High School
Frequently Asked Questions about Jill Thorne
What company does Jill Thorne work for?
Jill Thorne works for Grammarly
What is Jill Thorne's role at the current company?
Jill Thorne's current role is Customer Success Leader.
What is Jill Thorne's email address?
Jill Thorne's email address is ji****@****ect.com
What schools did Jill Thorne attend?
Jill Thorne attended Uc Santa Barbara, St. Francis High School.
What skills is Jill Thorne known for?
Jill Thorne has skills like Marketing, Start Ups, Management, Sales, Customer Service, Marketing Strategy, Email Marketing, Advertising, Project Management, Sales Management, Retail, Talent Management.
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