Jill Vickers Email and Phone Number

* Working with customers to translate the customer business requirements into a working solution using Salesforce suite and platform products​* Ensure professional support to customers​* Coach and develop team members​* Maintain and improve client relationships and client care process​

Salesforce, Certinia (FinancialForce), and other Salesforce Platform applications implementations, upgrades and support.

Foundry52 was a Diabsolut Company.Salesforce, Certinia (FinancialForce), and other Salesforce Platform applications implementations, upgrades and support.

Identifying, developing, deploying, and supporting business processes for the Sales Operations department using Oracle and Salesforce business systems. Includes improving existing business processes as well as identifying / driving new processes for the team to improve scalability, flexibility, cost and pro-activeness. Working closely with regional customer service, sales teams, supply chain planners, and IT to develop integrated solutions.

OAC Services was a Foundry52 company.Oracle E-Business Applications implementations, upgrades and support for Fabless Semiconductor, High-Technology, and Software industries. Some projects include:Silicon Image - Designed and implemented systematized processes in two separate divisions/operating units for handling customer managed inventory for two major customers.Link_A_Media Devices - Lead consultant for the implementation of Oracle R12.1.3, focusing on Order Management, Shipping and Receivables. Recommended business process changes and provided end user training for Oracle R12 Order to Cash processes.Linear Technology - Lead consultant for Oracle R12 AR implementation including integration with legacy system for billing/credits.Nanosolar – Participated in the review of pre-existing system configurations, recommending system and/or business process changes, & providing end user training for Oracle R12 Order to Cash processes. Also assisted in the implementation of Oracle Warehouse Mgmt.PLX Technology – Lead consultant for the implementation of Oracle R12, focusing on Order to Cash. Included requirements & design for integration with house-built CRM system & other third-party applications.California Micro Devices – Order Management & Fulfillment integrations with a major customer via a customer hub requiring a B2B integration tool.Atheros Communications – CRM On Demand to Quoting integration project, including Trade Management.Sigma Designs – Implemented Oracle R12 Order Management, Quoting, Receivables and eBusiness Tax.Power Integrations – Refinement of POS & Claims processes, including changes to Trade Management and Receivables, as well as enhanced integration between Oracle and Salesforce.Riverbed Technology – Order Management, RMA & Fulfillment processes. Delivered production support and re-engineering of the Order to Cash process. Also participated in refining an interface with a logistics provider.

Special project for KeVita, an up-and-coming leader in the organic probiotic drinks category with a unique offering of kefir-infused beverages. When KeVita began distribution with Whole Foods in early 2011, they experienced exponential growth and quickly needed a CRM solution to manage their sales and marketing processes. KeVita , Inc. – Lead consultant for the implementation of Salesforce.com Sales Cloud CRM solutions. Project included requirements analysis, system design and configuration, training, and conversion of data from several disparate systems. Also designed and implemented custom applications for supporting fulfillment of marketing and demonstration materials, as well as product samples.

Oracle E-Business Applications implementations, upgrades and support for Fabless Semiconductor, High-Technology, and Software industries.Finisar Corporation – Implemented Incentive Compensation for internal and external sales teams/plans. Designed new business processes for the management and calculation of incentive compensation complex criteria as part of the project.ESS Technology – Full cycle reimplementation of Order to Cash and RMA processes from Oracle 11.0.3 to 11i (11.5.9). Led the activity to establish User Security and Responsibilities. Designed process to support relating Model part numbers to Manufacturing Parts.Mirapoint - Provided training and assessment for the integration of customer master data between Salesforce.com & Oracle 11.0.3 and 11i.

Oracle E-Business Applications implementations, upgrades and support for Fabless Semiconductor, High-Technology, and Software industries.Phoenix Technologies (via Solutions Partners, Inc.) – Re-implemented “best practice” functionality in Oracle 11i (11.5.9) and continued support for issues and enhanced functionality. In a multi-org environment, re-engineered business processes for Order Management (OM), Shipping, Inventory Items, and provided cross-functional support for Receivables and Pricing. Finisar Corporation (via Solutions Partners, Inc.) – Assisted with an Oracle 11i 11.5.7 to 11.5.9 upgrade. Provided applications support in the areas of OM, Purchasing, Inventory, WIP, and other Manufacturing modules.Dionex Corporation – Participated in an Oracle 11.0.3 to 11.5.9 (11i) upgrade. Provided applications support in the areas of OM and Shipping, and provided cross-functional support for Receivables, Service Contracts, Depot Repair, and Installed Base. Responsible for set-up, testing, issue resolution (Oracle service request management), end-user training, and assisting with the creation of pilot test plans and training documentation. Echelon Corporation – Responsible for supporting Oracle 11i 11.5.4 applications for the Operations functional areas, which included the following: Shipping, Receiving, Purchasing, Inventory, WIP, and other Manufacturing modules. Developed and maintained reports using BusinessObjects. Provided cross-functional support for Order Management processes.

Manager of World Wide Sales Operations for a nationwide electronics company. Responsible for all aspects of customer service, order management, and inside sales. Team lead for Order Management, Advanced Pricing and Shipping upgrade from ASK/MANMAN & Oracle 11.0.3 to Oracle 11i, including integration with 3rd party CRM, shipping and data warehouse applications. Supported various ERP systems by identifying and resolving issues related to Distribution, Service, Inventory and Accounting.

Supervised order processing, customer service, service/repairs, bid/quote responses, sales and service contracts and warranty claims. Implemented and supported QAD MFG/PRO ERP system for order processing, shipping, contracts, repairs, receivables and Vertex for tax.

Responsible for: order processing, shipping, billing, collections, commissions calculations, procurement, software and documentation production, leads management, preparation and distribution of marketing materials, trade show management, event planning

Provided internal support for corporate telecommunications issues. Responsible for prioritizing and assigning work orders to in-house telecom technicians using a self-developed on-line work order tracking system. Ordered telecommunications equipment and managed the inventory. Responsible for coordinating with the corporate move team all moves, new hires, transfers and re-organizations. Coordinated with internal customer and move team any space, equipment and furniture requirements.