Develop training plans for new hires, develop training sprints for department and manage daily workflow. Prep, scan, verify, and QA, update procedures.

My job as the Digital Mailroom Training and Testing Facilitator is to supervise both the Training and Testing teams, create solid programs for the teams to follow and to provide the tools needed to keep the department running as efficiently as possible.On the Training side, I delegate training projects and run the necessary metrics to make sure goals are reached. I create onboarding plans for new hires, write/deliver 30/60/90 day evals and create/manage content for e-learning.On the External Testing side, I delegate stories to be tested and make sure the testing is accurate and completed in a timely manner. I facilitate testing activities for client initializations, bug fixes and product enhancements. I provide troubleshooting for the development, solution and tailoring teams.