Most recently acting in a strategic advisory role to a challenger bank with SMCR and associated regulatory requirements Strategic advisor to a large insurer supporting SMCR including as SME for the delivery of learning interventions.Financial Services Organisation – development and implementation of people strategy and interventions to improve engagement and learning opportunitiesSeasoned experience of leading complex, transformational organisational change projects across… Show more Most recently acting in a strategic advisory role to a challenger bank with SMCR and associated regulatory requirements Strategic advisor to a large insurer supporting SMCR including as SME for the delivery of learning interventions.Financial Services Organisation – development and implementation of people strategy and interventions to improve engagement and learning opportunitiesSeasoned experience of leading complex, transformational organisational change projects across multiple client engagements and global organisationsDesigned and implementation a People Strategy and a new organisation design for an organisation underdoing transition to a new entityClients include: Bupa, MS Amlin, RBS, Nationwide BS, Coutts, FCA, Santander, Tesco Bank, Lloyds Banking Group, Money Advice Service, Cashplus, Intelligent Finance, Birmingham Midshires, Homeserve and have partnered with firms such as HP, Atos Origin, amongst many others, to provide holistic solutionsProgramme delivery for companies embarking on transformational journeys where clarity of roles and accountabilities are critical to enable successful delivery of the strategy and business outcomesExecutive presence and ability to effectively present and communicate solutions and offerings to stakeholders and clients including ‘C’ suite Strong business and industry acumen, with an ability to initiate and develop stakeholder relationships Represented organisations at industry level and participated in meetings with regulatory bodies to shape rules and guidanceRecognised learning and talent SME Show less

Programme director for some of the largest people and change engagements including establishing new ways of working, organisational design, defining and introducing policies, processes and systems. UK capability, talent and learning and development lead for the financial services sector with accountability for developing and leading client programmes and establishing brand presence.• Accountable for leading multiple people and change workstreams for a global organisation including… Show more Programme director for some of the largest people and change engagements including establishing new ways of working, organisational design, defining and introducing policies, processes and systems. UK capability, talent and learning and development lead for the financial services sector with accountability for developing and leading client programmes and establishing brand presence.• Accountable for leading multiple people and change workstreams for a global organisation including organisation design, capability, culture, communications and performance assessment (150,000+ employees)• Supported new target operating models including new roles and defining accountabilities to provide a clear line of sight from business to individual objectives aligning reward and recognition to drive accountability and reinforce the right behaviours• Acted as learning adviser to the UK’s regulator during a major change programme including supporting the development of new roles with learning pathways to support attainment of knowledge, skills and behaviours• Provided leadership to several strategic culture and conduct programmes helping firms develop a culture of ownership and accountability. The programmes focussed on technical and behavioural skills of which two were entered for awards• Senior oversight for culture engagements including audits and helping firms meet the challenging and complex changing regulatory landscape • Led the roll-out leadership learning programmes for international firms• Collaborated with an international education institute to develop a tailored suite of qualifications addressing an issue and acknowledged by the client as ‘trail blazing’ • From 2011 to 2013, in addition to client duties, acted as ‘Performance Lead’ with responsibilities for developing the people agenda, L&D, succession planning, resourcing and HR. In 2013, for 6 months, was Advisory Leadership Development Director responsible for the Advisory leadership population Show less

Managed the Leeds-based Operations Centre with circa 100 employees providing outsourced compliance services. Within 8 months grew headcount by 20%, improved the operating margin by 16 percentage points, introduced efficiency practices, resource utilisation and pricing strategiesLed the product development of an audit tool; launched in the UK and 3 European countriesEnhanced media and brand exposure with regular public speaking engagements delivering to ifs, CI, CPI, Building Society… Show more Managed the Leeds-based Operations Centre with circa 100 employees providing outsourced compliance services. Within 8 months grew headcount by 20%, improved the operating margin by 16 percentage points, introduced efficiency practices, resource utilisation and pricing strategiesLed the product development of an audit tool; launched in the UK and 3 European countriesEnhanced media and brand exposure with regular public speaking engagements delivering to ifs, CI, CPI, Building Society Association, FSSC audiences. Principal press spokesperson for the Group Show less

Introduced and managed major business partnerships (incl. Hewlett Packard, Compliance Institute, Personal Finance Society, Institute of Financial Services, Kaplan, Focus Solutions, Atos) to jointly market and deliver learning solutions Personally developed partnerships with UK and global partners to develop innovative learning solutions attracting significant media interest - interviewed on BBC Working Lunch and shortlisted for an innovation awardCreated and drove the go-to-market plan… Show more Introduced and managed major business partnerships (incl. Hewlett Packard, Compliance Institute, Personal Finance Society, Institute of Financial Services, Kaplan, Focus Solutions, Atos) to jointly market and deliver learning solutions Personally developed partnerships with UK and global partners to develop innovative learning solutions attracting significant media interest - interviewed on BBC Working Lunch and shortlisted for an innovation awardCreated and drove the go-to-market plan to introduce a new company brand in the regulatory learning solutions market Show less

Led the people and training strategy for a failing part of the business under regulatory scrutiny. Established teams and introduced a programme of interventions including recruitment, induction, skills & development programmes, qualifications, employee engagement, communication and succession planningAccountable for talent management, performance management systems, psychology tools, assessment and development solutions for 45,000 retail employeesHead of L&D initiatives for Group… Show more Led the people and training strategy for a failing part of the business under regulatory scrutiny. Established teams and introduced a programme of interventions including recruitment, induction, skills & development programmes, qualifications, employee engagement, communication and succession planningAccountable for talent management, performance management systems, psychology tools, assessment and development solutions for 45,000 retail employeesHead of L&D initiatives for Group Contact and Operations Centres (population c 13,000) including induction, skills development, succession planning, talent management and meeting regulatory training and competence requirements. Developed a Training and Competence Scheme for Mortgage Advisers and 6,000 contact centre colleagues.Partnered ‘C’ suite heads to develop reward methodology, restructures and M&A programmes. Advised and implemented new structures, job grading, pay, bonus and incentive schemes for 70,000 Group employees Show less