Jill Waggoner Email and Phone Number

TM Floyd & Company, NASCO, Blue Cross Blue Shield of VermontManage several complex cross-functional projects related to health care insurance during a multi-year transformation of several lines of business onto a new claims processing platform. Facilitate project teams through various stages of the software development lifecycle on projects running concurrently. Track, report, and resolve issues, build contingency plans and execute corrective actions to manage risks. • Managed Quality Assurance (QA), User Acceptance (UA), and Performance Testing of new Customer Relationship Management (CRM) Solution for Customer Service team’s use for incoming calls and case management during multi-year transformation.• Managed Integrated QA and UA Testing of 3 overlapping releases in different lifecycle stages over a three year period for membership, benefits, claims, provider, pricing, billing, and new data storage allowing for staged production deployments by claim lines of business.• Managed the implementation of the Pega Navigator application to reduce aged claim inventory, reduce prompt pay interest, and reduce FTE by routing work to skilled staff and eliminating manual tracking and reporting.• Managed the remediation of Value Based Care (VBC) to the new platform, eliminating manual work and loss of revenue. Gained exposure to Tricentis tool qTest.• Utilizing an Agile methodology, managed the implementation of fixed payment reimbursements for select Accountable Care Organizations (ACO).• Utilizing a Hybrid methodology, managing the implementation of ClaimsXten Select that will align with industry standard claim edits and reduce lost savings. Gaining exposure to Atlassian tool JIRA.

Hewlett Packard Enterprise (previously HP Enterprise Services, EDS an HP Company, and Electronic Data Systems Corporation)Test Project Manager –Pontiac, MI, May 2004 to present• Provided overall testing expertise and oversight for projects with multiple companies such as: General Motors, OnStar, Symantec, State of Michigan DMV, State of Ohio Medicaid, United Airlines, and State of Arkansas Medicaid. • Performed test planning and facilitated execution for various test levels: System, System Integration, Integration, User Acceptance, and Performance. • Creation of the Test Strategy and/or Test Plan(s) for various test levels.• Defined testing schedule including vendor testing where applicable.• Oversaw status and metric reporting for test activities. • Performed defect management.• Responsible for evaluating, calculating, and communicating sizing of testing efforts related to change orders and scope changes. • Identified, communicated, and managed testing issues and risks including applying problem solving where possible. • Performed requirement ambiguity analysis.• Provided coaching and mentoring to new Test Managers and Testers.• Resource management including interviewing, hiring and managing up to 55 resources.• Improved testing process and procedures.• Managed multi-vendor engagements.• Manage and build client relationships.• Used Application Lifecycle Management Tool (ALM).

• Concurrently created, supported, maintained, and managed project plans for Functional projects.• Managed the Voice over IP project involving 54 documents, 60+ servers, 48 resources within 3 lab environments.• Coordinated lab and field certification of SAN project resulting in stabilization of the Microsoft Exchange 2000 environment.• Led Veritas BackUp project involving 5 different versions of the software and testing against the majority of applications to insure servers can still be backed up and restored to a functional state.• Lab resource planning for people, hardware, space, documentation. • Performed issue, risk, change, resource, and quality management.

• Responsible for Integration & Testing team including roles, managing deliverables, setting priorities, managing workload, handling issues, providing guidelines, and communicating overall project information.• Mapped requirements and deliverables back to customer scope document for testing.• Established testing processes defining how to gather, define, and communicate testing requirements.• Responsible for working w/all application owners on the creation of final test plans showing how and what to test with expected results.