Jill Wasserman Email & Phone Number

Detroit, Mi, Us

Bloomfield Hills, Michigan, United States

• Secured a large client account through social media networking and other business development strategies• Created, managed, and posted novel social media content across all platforms (Instagram, Facebook, Twitter, LinkedIn)• Routinely monitored social media, performance metrics, and measured the success of all social media campaigns• Increased online presence and overall brand awareness• Achieved successful client acquisition and business development through social media and branding• Answered and transferred all incoming phone calls to the appropriate person• Greeted and welcomed all guests• Collected and prepared all payments for processing• Signed for packages, deliveries, and mail• Transitioned the office to a paperless system

Birmingham, Mi

• Increased LinkedIn social traffic by 279% within the first month of hire• Increased average organic post reach, average organic post engagement, and average number of page likes on The Vance Group’s Facebook page within the first two months of hire• Created and established a Standard Operating Procedures (SOP) manual for the business• Analyzed and interpreted social media statistics (monthly) to strategically place advertisements and position homes to sell based on trending data• Developed The Vance Group’s “36 touch database” and a systematic approach for utilizing the “36 touch” system• Consistently developed creative, relevant and novel content for emails, newsletters, social media, and other marketing initiatives• Reviewed and oversaw all processes/procedures within The Vance Group for efficiency and effectiveness

• Surpassed position expectations to become top sales person in the entire company• Acted as first point of contact for property and provided exceptional client services• Led community tours and presented the community professionally and with an engaging attitude• Assisted prospective residents with finding their apartment home, resulting in a high closing ratio• Identified and captured new business through outreach strategies and in person meetings• Evaluated and analyzed market trends to stay ahead of competitors• Recognized by corporate office for outstanding level of customer service, high conversion rates, and happy residents

• Utilized product knowledge to maximize sales and impart knowledge to guests• Offered a memorable experience through storytelling and a genuine interaction with all guests• Established a rewarding client book through social engagement, events and relationship building• Anticipated the needs of guests and by actively listening to all concerns and responding appropriately• Demonstrated skillful selling behaviors and performed above the store average as evidence by key performance indicators (KPIs)

• Leveraged company tools and technology to confidently provide customers with product knowledge to enhance customer engagement and maximize sales• Created personal client relationships via effective use of selling skills, proactive client outreach, and utilization of client book• Provided an exemplary level of customer service• Applied visual directives and executed store standards• Resolved customer concerns consistent with company policy• Suggested key looks consistent with the Kate Spade New York brand lifestyle and aesthetic, incorporating the latest trends• Tracked weekly, monthly, and yearly progress of store key performance indicators (KPIs)• Maintained position as one of the top 25 sales associates company-wide• Established a client book of loyal clients that consistently brought in repeat business• Led event planning activities and exclusive shopping experiences• Consistently achieved a $200 sales per hour (SPH) sales goal

Owned and operated a private mental health practice specializing in the treatment of substance abuse and addictions.

•Provided substance abuse services to Albion College students that have been referred through the school’s judicial process or through self-referral•Developed substance abuse programming and outreach to other parts of the college campus and community•Facilitated Alcohol and Other Drugs (AOD), Students For Recovery, and Adult Children of Alcoholics groups•Created and developed a collegiate recovery community•Presented Red Watch Band Program and provided toxic drinking death prevention and bystander intervention training to students

• Provided addiction and substance abuse services to individuals incarcerated in the Macomb County jail• Administered screenings and intakes, facilitated five week long didactic classes, and facilitated fifteen week long treatment groups

Master'S Degree, Clinical Psychology

Bachelor Of Science - Bs, Psychology

Diploma