Experienced professional Account Executive in the group insurance industry with a strong product knowledge, presentation skills and demonstrated effectiveness in all client relations. Collaborate to provide benefit solutions to clients of all sizes and sectors.Partners with clients developing strategic business plans and renewal retention strategies to help them meet their individual company goals. Helps customers resolve benefit and Human Resource opportunities, providing them with superior customer service. Successful in problem solving, fostering team collaboration and motivation, while building a strong relationship with the client and external vendor partners.Coach clients on a daily basis as it relates to policies, procedures, and PPACA legislative changes and how it will impact their business financially and strategically. Coach internal partners on corporate Human Resources and accounting policies, training requirements, and processes required in all facets of the business.

In charge of all office operations and reporting directly to the President/CEO. Responsible for processing payroll, candidate interviewing, staffing requirements, training programs, new employee orientation, personnel development, and employee evaluation/appraisals. Analyzed and redesigned customer information system to ensure smooth flow of work between sales staff and administrative staff. Educated department supervisors and managers, to ensure proper compliance within the ever-changing industry to meet the company strategy, goals, and HR directives.Designed and implemented Customer Service procedures and protocols during merger/acquisition, for team of 32 account managers (direct reports). Daily interaction giving direction and coaching guidance to resolve customer service issues.Benefits Manager responsible for structuring competitive benefit programs, training the staff on new policies, and facilitating claims resolution when necessary for the employees. Conducted open enrollment meetings annually, presenting new benefit programs, changes to existing programs, and cost changes.