Designated Broker And Operations Manager
Current• Head of office. Responsible for managing over 400 Units, 62 property owners, managing staff (licensed Realtors, 10 employees) and ALL office operations in a fast-paced, high-stress environment•Aprx 95% Property Management / 5% Real Estate Sales; 85% Residential / 15% Commercial•Perform all broker duties required by AZ state including, overseeing trust accounts and office procedures, assessing risk, supervising all employees, compliance, marketing, recruiting, etc•Office "Fixer": Handled and fixed all issues with staff and customers. Excel in communicating with all types of people when problems arise, from wealthy property owner or tenant with mental health issues.•Oversee 7 bank accounts (3 trust accounts) with accountant to monitor all monthly reconciliations, ledgers, journals, etc to ensure everything balances and trust funds are properly allocated, rents collected and correctly posted and disbursed.•Operations manager / Supervisor for inside maintenance company (GoMaintenance LLC). Oversee employees, procedures, performance, quality, bank accounts, collections, etc•Recruit, hire, supervise licensees and employees as well as providing continued support and training •Compliance Review: Perform contract reviews on all Leases, Purchase Contracts, Property Management Agreements, RFTAs, etc to meet state requirements •Create, monitor, and implement company-wide policies and procedures•Market Analysis of housing market trends to create, monitor, and implement strategic financial goals•Quality Control: Performed property inspections to ensure maintenance teams are performing and maintaining property standards•Responsible for training all employees and leading staff meetings•Software Used: Rent Manager, Appfolio, GSuite, Teams, Zoom, Excel, Word, Outlook, Yardi•Led weekly staff meetings and trainings, as well as monthly personal coaching and mentoring sessions
