Jill Young Email and Phone Number

• Provide pandemic support, grocery shopping, medical appointment transportation, and animal care for seniors, home-bound, and compromised individuals.• Direct residential relocation, downsizing, estate sale, moving, and packing/unpacking services for seniors and their families.

• Exceeded performance/financial goals by fostering teamwork, earning Five-star quality CAHPS ratings in Customer Service & Member Experience year over year.• Reduced turnover and overtime costs and boosted morale and productivity through ongoing training, development, and recognition programs. • Attained compliance with state and federal laws and regulations by executing safeguards through monitoring and implementing process improvement plans. • Surpassed CMS and company service level requirements by using key metrics to assess senior's needs, streamline processes, and control staffing levels and costs. • Headed Member Journey Project which improved member experience, processes and procedures, and workflows and decreased service gaps and turnaround times by 64%.• Led successful Call Center implementation of new technology software, RingCentral and InContact with no interruptions to member calls, services, or call center operations.

• Successfully led the opening of a new 32-chair renal dialysis facility, certification process, and achievement of Medicare Accreditation on time and within budget.• Continually met CMS, state and federal laws, services safety regulations, and quality standards, through ongoing monitoring, data analysis, and training.• Strengthened health outcomes and treatment compliance rates by 10% by establishing the facilities Ambassador Program. • Optimized expansion efforts that topped patient growth expectations by 20%.

• Drove bottom-line results, and business development, created and ensured financial controls for multiple locations, equaling $80 million in annual operating and capital budgets. • Directed operations for 200+ clinical and non-clinical team members, 14 direct reports for 55 physicians at nine primary care and five multi-specialty physician practices. • Redesigned the Plastic Surgery Department MA’s workflows; standardized service processes and assured continuous compliance with local, state, and federal regulations. • Decreased patient wait times from diagnosis to surgical treatment by 43% by partnering with medical directors, physicians, and hospital leadership on the Breast Cancer Project. • Restructured the Prescription Refill Department workflow; lowered turnaround time from receipt of a request to refill completion from 72 to 24 hours for routine refills.

Director of Regional High-Risk Operations • Directed Homecare, Senior Comprehensive Care Clinic, Hospitalist, and Chronic Disease Management which decreased hospital admissions and readmissions.• Successfully opened the first Comprehensive Care Clinic, on time and within budget. • Expanded the HomeCare program and grew senior patient participation by 20%. Director Specialty Projects • Surpassed project target of provider conversions by 10% for the Physician Web Portal Authorization Training Project. • Exceeded enrollment estimations by 20% and boosted revenue recovery by $350,000 for the Regional Osteoporosis Clinical Trials. Consultant/Facilitator/Manager – {The Camden Group - Subsidiary HealthCare Partners} • Performed operational assessments, redesigns, turnaround, and performance improvement projects that optimized patient access and operational efficiencies. • Facilitated training, and implementation of Advanced Access for organizations; that improved health outcomes, patient access, satisfaction, quality ratings, and revenue. Healthcare Administrator • Developed and monitored the $40 million annual operating and capital budgets. • Achieved strategic goals by organizing and directing day-to-day operations. • Standardized and streamlined processes by establishing daily operational objectives and designing and executing new and revised policies and procedures. • Directed Regional Consolidation & Relocation Project, moving 167 staff and 27 physicians from seven clinics into one multi-specialty clinic with minimal interruptions. • Successfully piloted and implemented the company-wide Advanced Access which decreased patient wait times and increased patient satisfaction and revenue.