Jill Ray Email & Phone Number

Miami, Florida, United States

London, United Kingdom

• (Successful Exit: September 2017, now an SAP company)
• Responsible for internal and external process creation and coordination of internal and public communication to ensure the demands of business partners and clients are communicated to, and met by, the company in order.
• Instrumental in the development and execution of strategy in the areas of operations, corporate and business development, sales, marketing, HR, and legal for the multi-model DBMS company

Rome, Italy

• Analytics and Reporting Portal, SAP Business Objects, Oracle, Microsoft SQL Server, Crystal Reports, Data Mart, Insight Analytics, Microsoft Report Builder, Dashboard and Reporting Subject Matter Expert handling.
• PlanView Horizons EU User Group Conference Speaker for 2008 in Athens, Greece
• PlanView Horizons EU User Group ‘Meet the Expert’ representative for all other conferences
• Responsible for communication for all Italian clients and recording the translation from/to English/Italian to track history of issues/questions in our incident database
• Provide Level 1 and 2 support for European Fortune 500 clients with Project Management PlanView software versions 6.0-Enterprise 11x
• Identify, track, and report on recurring problems, trends, and overall progression

Austin, Texas

• Business Objects, Crystal Reports, DataMart, Reporting Subject Matter Expert
• Provided Level 1 and 2 support for North American Fortune 500 clients with Project Management PlanView software versions 6.0-7.4 sp4 and Enterprise
• Received two Service Excellence Awards within 2 months of my start date- Q105
• Voted PlanView Product Support Employee of the Month- June 2005, July 2006
• Consistently received the most Service Excellence Awards in Product Support since my start date at PlanView Q205 including the most in PlanView history
• Received Sustaining Engineering Star Consultant Award for 2007

Austin, Texas

• Entrusted with all aspects of the helpdesk operations after only 4 days of training
• Responsible for hiring, training, mentoring and managing new helpdesk personnel
• Worked with engineering & QA to resolve/test issues and migrate releases
• Administered and maintained Oracle database, application, and domain security
• Educated new operations employees using self-produced training manuals
• Served as the first point of contact for PRI clients/end-users on all inquiries, issues, and requests and provide regular updates to customers on all issues

Austin, Texas

• Independently managed IT Helpdesk for 50 system users company-wide
• Collaborated with IT Director on matters affecting all aspects of IT from quality control and maintenance projects to budget planning and procurement
• Responsible for maintaining network infrastructure & Nortel telecom system
• Oversaw training and development of junior systems associates
• Performed cross-over punchdown for T1 to analog service
• Installed, configured, troubleshooted & refurbished PC/server hardware & software

Austin, Texas

• Southwest Key Programs is a national nonprofit organization providing transformative education, innovative safe shelters and alternatives to incarceration for high risk youth and families
• Performed troubleshooting & resolved hardware, software, & network issues for the helpdesk
• Assisted with pulling, terminating, and testing of CAT 3 and 5 cables
• Projects included Windows NT4 to 2000 server migration, Exchange server installation, Exchange 5.5 to 2000 upgrade, accounting and payroll system upgrade, new server deployments, Citrix MetaFrame XP rollout, and IT.

Austin, Texas

• Analyzed business processes to determine relevance of agreed upon key measures and performed quality review to ensure accuracy of data
• Collaborated with supply chain planning reps to maintain executive review reports and implement data analysis tools such as Tashiro and Pareto charts
• Attended weekly SCP, BOM accuracy, and process improvement meetings
• Aided in database process automation and PCI cleanroom/warehouse audits

Austin, Texas

• Acted as a liaison between the Austin office, headquarters, and client companies
• Maintained 3 websites, EZ Access database, and Tapit call accounting system
• Provided desktop and software applications support/training to all 3 agencies
• Responsible for the updating, maintenance, and repair of 14 computers
• Supervised/trained 12 new employees and performed special agency projects

Bba, Management Information Systems, International Business

Activities and Societies: Texas Exes Lifetime Member, George Kozmetsky Memorial Endowed Presidential Scholarship Recipient, The National.

International Business, Management Information Systems

Overall GPA: 4.0/4.0 Milan, Italy