Jill Renfroe Email & Phone Number

Atlanta, Georgia, US

Atlanta, GA, US

Atlanta, GA, US

Atlanta, GA, US

Atlanta, GA, US

Bellevue, Washington, US

• Responsible for the IT Program Management Office (PMO), consisting of the Program and Project Management resources, the supporting governance processes, and the enterprise project management tool.
• Responsible for overseeing the planning, scheduling and tracking of program/project timelines, resources, milestones and deliverables using portfolio/program/project management tools and best practices.
• Defined and implemented new processes around prioritization of all project and enhancement work within the IT department in partnership with our Senior Business Relationship Managers and Executive Leadership team.
• Implementing new resource and capacity planning tool and processes for the IT organization across all resources (both support and project work). The new processes and tool will enable the IT organization to improve.

Atlanta, GA, US

• Responsible for the Global IT PMO, a global matrixed organization across all corporate functions (Marketing, Finance, Human Resources, Legal, etc) as well as the operating groups (North America, Europe, Latin America.
• Defined and implemented new Executive (“C” title) level Portfolio Management, Governance and Reporting and routines for the portfolio across the Global IT Organization.
• Drove definition and implementation of a new Project Management Onboarding program and new Learning Management System across the global organization.
• Defined and implemented Six Sigma efforts around redefinition of work across the global organization in order to effectively build governance and oversight for business planning, funding, resourcing and delivery.
• Responsible for evaluation of requirements to define the roadmap for a PMO enterprise wide tool set to manage projects, resourcing, and metrics for the Global organization.

Charlotte, NC, US

• Operate in Chief Operating Officer (COO) capacity, driving the day-to-day operations for an organization of 1400+ core and flex global resources responsible for Consumer Data and Analytics Strategy, and all.
• Serve as a trusted advisor to senior executive, assisting with important decision making on organizational structure, personnel, and strategic planning activities to include top grading, global workforce strategy, and.
• Drive continuous efforts to improve operations at all levels, working cooperatively with the management team to provide the highest level of service with appropriate staffing levels and revenue management for personnel.
• Manage $130M+ portfolio comprised of run the bank/change the bank funding, including financial forecasting, staffing and hiring plans, and development and execution of the workforce strategy for the organization.
• Lead comprehensive risk and compliance program for the organization. Responsible for proactively managing risk through Risk Controls and Compliance, partnering with Audit and other risk organizations to ensure total.

Charlotte, NC, US

• Partnered with the Line of Business (LOB) and Technology teams to successfully drive eComm enhancement portfolio through the software development life cycle to customer deployment. Acted as single point of contact and.
• Improved and streamlined processes for increased speed to market and improved quality, enabling quicker response to government and economic/market changes (i.e., Making Home Affordable, Mortgage Refinancing backlog)
• Aligned business partners, technology resources and supporting organizations to ensure successful deployment of projects within the $20M+ portfolio, including Small Enhancements Program (approx $5 mil/year), large.
• Led team of Senior Project Managers responsible for portfolio initiatives.
• Drove definition of Service Level Agreements (SLA) for defects and creation of action plans to address a backlog of Severity 3 level defects to closure.

Charlotte, NC, US

• Managed the Consumer Banking Center Technology initiative portfolio, leading the Development, Testing and Installation phases of all applications.
• Managed transition of the legacy Fleet Banking Center Applications to the Bank of America architecture.
• Designed, implemented and manage an in-house web based tool created to support Project Management activities and Quality Assurance. (approx. 100 users)
• Led team of associates and contractors including hiring and resource development.
• Planned annual calendar for Merlin Platform application national installations.
• Created Process Standardization across organization resulting in streamlined release management process.

US

• Detailed Proposal development including scope/solutions, time frames, and resource requirements while advising the clients on selection of required Siebel modules for purchase.
• Facilitated user sessions with Senior Management and end users for discovery and documentation of business processes and business/functional requirements. Worked with the technical team to identify phased system.
• Created Test Conditions, Test Scripts, and Incident tracking Procedures and templates.
• Drove User Acceptance Testing (UAT), creation of the test process and test script generation with client.
• 5+ full life cycle Siebel implementations at client sites.

Blue Bell, Pennsylvania, US

• Consultant on the internal implementation of Siebel Sales within the Sales and Marketing organization for company realignment. Managed configuration and screen design to meet Business Requirements, and Siebel.
• Consultant on the Virtual One Call (VOC) Center team, a client project to transition two separate call centers into a new Virtual Call Center. Drove Business Requirements definition, documenting the existing call flow.

Charlotte, NC, US

• Branding Team Leader for the Model Banking Enhancement Release 99.2 Project Delivery Core Team, managing program that impacted 23 million customers 65,000+ associates, 18 states across the franchise, 3,318 Banking.
• Project Manager within the Model Banking Enhancement Release 9 Project Delivery Core Team. Managed Remote Print, a solution that consolidated Direct Bank fulfillment sites, Access ID Enhancements in preparation for the.

Bs, Management

Education record