•Responsible for supporting and enhancing service technology within retirement services that focused on service including communication technologies and voice of the customer.•Represented retirement services as the subject matter expert for Generative AI initiatives including LibreChatGPT and Co-Pilot. •Managed significant projects cross-departmentally to enhance service-based technology. •Served as the subject matter expert for 401k VOC Content (Voice of the Customer). This included weekly reporting, monthly analysis for senior leadership, assisting leadership with follow-up on surveys to support responsiveness, and streamlining VOC processes to positively enhance the customer experience.•Lead the submission, management, and implementation of 401k service and sales-orientated APRs (Application Process Requests) on behalf of 51 supervisors, 16 managers, and 5 senior managers.•Worked in partnership with the SIRA, Service Tools, and Unified Communications on behalf of 401k on technological support, best practices, and data management.•Support the work of the 401k Service Integrity Team which focuses on using data and industry trends to enhance technology, customer experience, and employee experiences to support client relations. This team is housed within 401k’s Employee Support Team that onboards, educates, supports, and motivates 800+ employees within the 401k organization.Significant Project: 401K Finesse Upstream Conversion•Converted 224 Voice Agents and 139 Email agents for a collection of 500+employees using the tool. •Coordinated training efforts in LMS, new hire training, and live demos to support 401k through Upstream conversion. •Assisted Service Tools in collecting and maintaining accurate data for users converting and queue setups.•Provided insight, best practices, troubleshooting efforts, and educational opportunities to leaders and agents before, during, and post-conversion.•Lead Generative AI efforts for Retirement Services

•Managed a 592-bed property that generated $4.2 million in revenue with a $1.57 million operational budget. •Provided strong leadership for property, residents, and staff during the management acquisition from XFD Real Estate Partners to Greystar Real Estate in April of 2022. •Oversaw strategic planning, capital improvement, and prevention projects, variance requests, and reports along with end-of-month financial reports to the management group. •Worked directly with 50+ vendors to support the operations of the property. •Spearheaded rent collections and evictions process of residents with non-payment and lease violations in conjunction with legal counsel that align with local and state law (lift of NYS Housing Moratorium from COVID-19 in 2022). •Managed property risks effectively by communicating potential liabilities, and reporting incidents in a timely manner and via the appropriate reporting method. Developed and trained on-call staff to perform at the highest level to enhance the safety of persons and property in a high-crime community. •Worked directly with all residents on concerns, providing support and submitting referrals to community agencies.•Developed an intentional relationship with the Buffalo Police Department to assist in property crime and resident support. •Created intentional pipelines of leasing/revenue with local colleges and universities to increase retention and occupancy. •Served as property representative to legal counsel on upholding New York State Housing Laws and Fair Housing. •Recruited, hired, and supervised a property staff of 15 which included four managers, 10 additional employees. Provided weekly reporting on the state of operation to property ownership and quarterly to additional investors.

Serve as the campus leadership to: Student Involvement, Student Government Association, Campus Transportation, New Student Orientation, Residence Life & Housing, Community Standards and Co-Chair of the Campus CARE Team. I serve on an array of committees, serve on the institutions budget commitee and generate $5+ million/year in revenue while supporting retention efforts of an $18.6 million/year organization.

• Elected by peers for a two year term to serve as staff representation to senior leadership• Advocate for staff needs to college president• Sit as a member of the President's Council and Budget Committee• Run at least two staff senate meetings a semester• Support ad-hoc committees housed in Staff Senate including but not limited to; Sunshine Committee, Lucky Numbers Lunchoen and New Staff Orientation Committee.

• Chaired the Sub-Committee for Campus Life which included the creation, implementation andenforcement of critical operations including Residence Life, Campus Dining, Events,Institutional Communication and Community Engagement.• Served on the Sub-Committee for Health and Safety in conjunction with facilities, security, andcounseling services on authoring all collegiate policies regarding COVID-19.• Served as the author of the 34-page COVID-19 Response Manual for the College including thecreation, implementation, and enforcement of all non-academic policies adjusted for COVID-19.• Created social media content and outward-facing communication in conjunction with theMarketing team on COVID-19 questions, content, and safety protocols.• Managed all quarantines on campus for residential students including NYS requiredquarantines for out-of-state travel, close contact, and positive cases including the coordinationand delivery of meals, communication with accessibility services on accommodations,communication with FERPA-approved support systems and communication with the college’shealth group.• Served as the quarantine specialist for all students including serving as students’ professionalpoint of contact for all non-medical needs.• Adjudicated all COVID-19 safety violations for students including suspensions from theinstitution and housing.

•Oversaw the strategic operations and occupancy of the 300-bed campus facility that generates $2.6 million/year revenue for campus auxiliaries. •Creator/ vice-chair of campus Behavioral Intervention Team and lead case manager for all student success contracts.•Authored all policies associated with the Clery Act, Campus Security Authority [CSA], and student safety while adjudicating all student conduct cases including Title IX and bias-related incidents. Coordinated compliance education programming for alcohol and other drugs [AOD Coordinator]. -Coordinated all school sanctioned/advised student mediations and conflict resolution through restorative circles and conferencing. -Spearheaded administrative efforts of data management with Site Infinity, Rise Vision, Power Campus and Argos.-Supervised one professional staff member, one graduate assistant, three professional Residential Safety Associates, 15 Student Assistants, and 10 Resident Assistants-Worked intentionally with senior leadership on summer conferences, events, and retention programs including summer overnight orientation, the four-week HEOP summer program, and youth camps.-Assisted in the development of Hilbert College’s Strategic Plan and Diversity Statement -Sat as a member of the Committee for Diversity and Inclusion, Student Success Team, Orientation, Leadership Camp, Title IX, advisor of the LGBTQIA+ club “Prism Warriors”, past-chair of SHARE (Sexual Health and Relationship Education), Serve as the Campus Representative for the American College of Education (ACE) Women's Network

•Taught Foundations Seminar [GS 101] with 15+ students that were three credits hours.•Built curriculum with the support of the Director of First Year Experience.•Utilized the Hilbert Reads book program to support co-curricular learning.•Served as year one academic advisor to class cohort studying Forensic Science including assisting students in registering for classes, change of major requests, and serving as students' advocate for academic grievances. •Mentored one peer leader who supported students during the academic year. •Complete all assessment rubrics to meet Middle States Accreditations.

•Developed an annual schedule of professional development events, programs, and initiatives that utilize ACPA/NASPA Core Competencies.•Maintained records for all professional development events, programs, and initiatives related to attendance, registration, and assessment or satisfaction and provide a report to the executive board of this information annually•Recruited chair and support their initiatives for the New York Leadership Educators Conference•Managed the Professional Development budget•Collaborated with the Faculty Representative and Senior Student Affairs Liaison with the development of professional development events, programs, and initiatives.

•Coordinated keynote speaker who demonstrated how to implement restorative practices within leadership development (2019) and Diversity, Equity, and Inclusion within Educational Spaces (2021). •Created all marketing materials for the organization to use to assist with registration.•Worked with the VP for Professional Development to manage registration and communication to attendees. •Created a program submission form and selected presenters for the conference. •Coordinated institutional efforts including parking, reservations, catering, and technology.•Managed budge for a conference in consultation with the Vice President for Professional Development.

•Co-chaired a committee of 5 individuals to provide all special events and entertainment to the CSPA-NYS annual conference in Rochester, NY.•Managed a budget of $1,500 for the conference and coordinated sponsors to support additional funding opportunities. •Planned seven interactive activities throughout the three-day conference that were on-site, off-site and wellness-focused. •Assisted with the day-of operations of the conference including set up and take down of facilities. •Served as a facilitator to the Student Pre-Con Professionals Panel. •Served as a Presenter for the conference.

• Worked effectively to establish relationships with students, faculty, staff and other athletic personnel.• Organized and implemented a successful recruiting program to attract student-athletes to Canisius College.• Planned and directed physical conditioning programs that will enable athletes to achieve maximum performance.• Provided a safe space for students by offering guidance and support in discussions about family, medical and social issues.• Coordinated program initiatives including; recruitment, tryouts, game day activities, competition registration, choreography and student retention.• Attended and assist with all Men and Women’s home games along with specific spirited events including chaperoning over 100 students at the Metro Atlantic Athletic Conference [MAAC] Tournament.

• Consulted with member campuses in order to promote the utilization of data for strategic decision making that positively impacts the student experience.• Maintained a portfolio of over 65 campuses across the United States providing education, training and on-going support on student engagement, assessment and thought leadership in higher education.• Created high-quality training resources and build a collection of model practices based on existing member campus interactions.• Served on the Product Team for the CollegiateLink Platform & Assisted campuses beyond portfolio as a CollegiateLink specialist.• Developed relationships with Student Affairs professionals to ensure institutional goals are met.

▪ Directly supervised a staff of two graduate Resident Coordinators, 22 Resident Assistants, nine Office Assistants, 25 Desk Attendants and the Daemen PRIDE Alliance▪ Chaired student conduct efforts including; track, assign and coordinate college conduct hearings, update and assess college policies, coordinate and train Campus Standards Board members and protocols and served as the colleges lead investigator on all conduct violations including Sexual Assaults▪ Implemented health and wellness education, specifically in relation to national, state and campus mandates and initiatives▪ Conceptualized and implemented Daemen’s Acting on Consent (ACT NOW) week which included 10 programs on consent with content areas of LGBTQIA awareness, safe sex, consent practices and a bystander intervention training▪ Spearheaded administrative efforts of programming electronic keys to Intellikey software, updating and managing student accounts for room and board through Datatel Colleague and managing a programming budget of $4,000 per semester for 22 resident assistants

▪ Organized and implemented housing selection for 300 new students and 500 current students, managing a 122% housing occupancy▪ Facilitated relations with outside vendors including; Collegiate Village, the Homewood Suites Hotel, Safe Decisions and Hallmark Dining Services▪ Represented the Housing & Residence Life department on campus crisis managementteam and served as the professional on-call 24/7▪ Functioned as Campus Security Authority (CSA) and reported crime accordingly; collaborated with Campus Clery Coordinator to administer all aspects of the Clery Act as related to residential students by adjudicating high level conduct cases▪ Assumed all responsibilities of Assistant Director of Housing & Residence Life

▪ Co-supervised a staff of two graduate Resident Coordinators, 22 Resident Assistants and eight Office Assistants▪ Streamlined administrative efforts of programming electronic keys to Intellikey software, updated and managed student accounts for room and board through Datatel Colleague and student conduct files▪ Served as campus judicial officer for resident students for second level conduct cases▪ Created first campus programming model called "DAEMEN" model,

▪ Co-supervised a staff of 20 Resident Assistants and two Senior Resident Assistants which included holding bi-weekly one-on-one’s with Resident Assistants; alternating the 13 campus apartment RAs with nine first year RAs monthly▪ Approved, supervised, documented and assessed six RA programs a semester for 22 RAs with a $150 budget per RA▪ Generated student conduct report log by reviewing incident reports, accepting incident reports and updating students files▪ Served as the Resident Coordinator on call bi-weekly , hear level one student conduct cases and supported Campus Safety, Resident Assistants and campus offices during on-campus emergencies and situations▪ Assisted in the creation, planning and selection of Resident Assistant recruitment

▪ Published newsletters for regional members involved in their schools chapters Residence Hall Associations (RHA) and the National Residence Hall Honorary (NRHH) ▪ Served as the NEACURH voting member, bid expert, webmaster and social media moderator▪ Chair of three NACURH related committees and active member of four committees from September 2010-June 2012▪ Awarded the four year service pin, bronze pin and inducted into the Anthers Society▪ Attended over 15 NACURH related conference from May 2009-June 2012