I provide executive/administrative support to company leadership; manage the operational areas of technology, knowledge management, and marketing + communications; and support people/HR, finance, and virtual office management.

I partner with leadership and staff to implement practices and initiatives that support a positive employee experience at LFA, and ensure the integration of those practices and initiatives in all areas of company operations, including onboarding, employee engagement, equity programs, culture initiatives, internal communications, and staff events. With the partnership of LFA's Health and Wellness Committee, I manage employee recognition programs; drive initiatives to make LFA a great place to work by focusing on improving employee engagement, experience, health, and wellness; identify opportunities to promote staff involvement in our (internal and external) community; and help to address physical, spiritual, emotional, and mental health by raising staff concerns and ideas with the appropriate channels. I also provide high level administrative support to the Founder & CEO, Director of Research & Evaluation, Managing Director, leadership team, and various internal committees.

I provide high level administrative support to the partners, board, leadership, and various internal committees. Some of my duties include:• Meeting support: taking minutes, tracking action items, and connecting dots across the company• Calendar ninja• Travel coordination • Social media maven• Copyediting• Presentation preparation• Knowledge management • Coordinating special projects • Community builder• Member of the Operations Team, Tech Team, MarComm Team, Equity Leadership Team, Health and Wellness Committee, and Sustainability Committee

Virtual executive and administrative support, copyediting, and user support for MS Office 365 business applications.

Supported the President and the Chief Executive Officer with:• Heavy calendar management: scheduling local and virtual meetings - often across multiple time zones.• Coordinate speaking engagements, including screening appearance requests, negotiating honorariums and expenses, coordinating event details, coordinating shipping of materials, and working closely with Accounting to ensure prompt and proper invoicing• Coordinate extensive, multi-city, international travel, including coordinating necessary visas and vaccinations, booking flights, trains, and lodging, and creating a travel dossier with itineraries, addresses, contact information, maps, directions, etc. • Provide support to Board of Directors: Act as liaison between staff and the Board, coordinate Board meetings and conference calls, coordinate with four departments to deliver meeting packets to the Board prior to meetings, take meeting minutes, and keep a history of Board decisions• HR Support: Assist with recruiting, screening, interviewing, and supervising interns and staff. • Assist with Management Team meetings by drafting the agenda, taking minutes, managing the task list, and following up on open action items• Prepare expense reports and timesheets • Data entry and contact management in SalesForce• Assist with proofreading reports, letters, and other documents as needed• Misc administrative tasks: scanning documents, preparing correspondence, shipping materials, etc.

Coordinated the closure of the SonicRecruit/Cytiva office post-acquisition, including: canceling utility, vendor, and service contracts; disabling email accounts, voicemail, and alarm/door codes as employees transferred out; preparing bank deposits and maintaining deposit logs; working with accounting to transfer banking documents and accounts; and arranging for the disposal/donation of furniture, equipment, and other assets.

● Administrative and executive support related tasks: calendar management, travel arrangements, expense reports, managing client information in SalesForce, drafting correspondence, and monitoring Twitter feeds. Provided proofreading assistance with weekly newsletter. Filled in for Office Manager as needed. ● Coordinated Meetings: Composed agendas. Set up meeting space: projector, laptops, web conferencing, seating arrangements, refreshments, etc. Attended department and staff meetings, took minutes and distributed them via Central Desktop. Followed up on action items and sent reminders as needed.● Customer Service: Used QuestionPro to create client satisfaction surveys. Sent surveys to clients to gauge satisfaction with implementation, account management, and support services. Created handmade greeting cards to greet new clients and for other special occasions● Coordinated Incentive Program: Tracked incentives earned from client satisfaction surveys, implementation speeds, referrals, upsells, etc. for the team incentive program. Created a process for logging and calculating incentive awards. Created incentive reports for VP and HR using Excel and SalesForce. Organized a well-received quarterly award ceremony to recognize team accomplishments. ● HR Duties: Scheduled interviews, greeted candidates, drafted and evaluated writing assessments, and updated SalesForce with new hire information.

● Assisted the Director of Property Management and the Property Management Department by handling a wide range of administrative support tasks including maintaining various department calendars, registering staff for workshops, seminars and other events, making travel and accommodation arrangements, word processing, managing petty cash, and submitting/tracking check requests. ● Customer Service: Medium to heavy face to face, phone and email interaction with general public, applicants, residents, property managers, vendors and agencies. Maintained interest lists for properties in development. Kept property information updated on web site and printed materials.● Coordinated Meetings: Prepared meeting agendas, coordinated location set-up and meals. Composed and distributed meeting minutes.● Property Management: Maintained site binders and files for 20 properties. Set up and monitored processes for requesting, receiving and submitting various documents to/from HUD, CAHI and other agencies. Tracked REAC and MOR correspondence, deadlines and scores. Tracked Reserve for Replacement correspondence and documents. Tracked property vacancies and submitted weekly and monthly reports. Maintained vendor contracts. Processed and tracked security deposit disposition statements.● Helios Corner Rent Up: Maintained applicant interview schedule and files. Tracked application process for each applicant. Conducted applicant background/credit checks. Coordinated open houses. Conducted tours and viewings. Assisted in supervision of temporary Marketing Assistant● Obtained COS certification with a score of over 90%

● Assisted with planning and preparing for committee/subcommittee meetings, including making logistical arrangements, and preparing and compiling meeting materials. ● Assisted in distributing meeting notices, agendas and minutes to a broad list of program participants. ● Attended DDTP committee and subcommittee meetings and composed meeting minutes. ● Prepared correspondence to other committees, program vendors, and outside organizations at the direction of the committees and subcommittees

● Performed general office management duties including filing, faxing, answering phones, purchasing office supplies and equipment, network administration and computer support, and assisting with grant applications. ● Board Support: Acted as liaison between staff and board of directors. Prepared meeting agendas, coordinated location set-up and meals. Composed, transcribed and archived minutes from board meetings. ● Event planning: Assisted in coordinating property grand openings● HR Duties: Recruited, hired and supervised volunteers and interns

● Recruited, oriented, and trained volunteer community tutors and other volunteers● Conducted intake interviews, initial assessments, and reassessments of learners● Matched tutors and learners; monitored progress of matches; provided materials, support, guidance, and referrals as needed● Planned and implemented recognition events for program participants, volunteers, and supporters● Maintained tutor/learner records and prepared monthly reports● Facilitated poetry workshops in men’s and women’s lockdown