Jill Decena Email & Phone Number

Romeo Michigan

Auburn Hills, Michigan

Scheduled production lines during the launch of Inalfa's new production facility in Acworth Georgia and also performed as a back up to the Auburn Hills facility.

Auburn Hills, Michigan

Liaison between customer and manufacturing facilities ensuring daily on time shipments and resolving lead time issues.Analyze file maintenance information verifying correct EDI data.Evaluate and analyze customer releases, verify inventory levels and planning truckload schedules.Monitor Ford DDL and Chrysler SMART systems.Communicate customer launch requirements and build out schedules and submit obsolescence claims to customers.

Hamtramck, Michigan

Process all sales orders, quotes and issue purchase orders to ensure customer on-time deliveries.Developed and maintained customer service procedures and work instructions to ensure consistent and excellent customer service.

- Served as a liaison between customer and manufacturing facilities ensuring daily on time shipments and resolve lead time issues.- Analyzed Future 3 file maintenance information verifying correct EDI data.- Evaluated and analyzed customer releases and verified inventory levels.- Monitored Ford DDL and I-Supply systems.- Communicated customer launch requirements and build out schedules and submitted obsolescence claims to customers.

• Managed responsibilities for sales and customer service for approximately 200 customers.• Led sales team of 8 consultants and mentored development and performance providing coaching and understanding of business strategies.• Achieved top salesperson and recruiter in Michigan unit for 3 consecutive years.

Customer Service Representative 1999 – 2002 • Served as liaison between customer and manufacturing facilities ensuring daily on time shipments and resolving lead time issues.• Supported managers by ensuring correct pricing was issued and resolved unpaid invoices and deductions.• Resolved EDI issues, ensured NAFTA documentation was complete and all other miscellaneous customer required reports were submitted.• Monitored Ford DDL and Chrysler SMART systems.Executive… Show more Customer Service Representative 1999 – 2002 • Served as liaison between customer and manufacturing facilities ensuring daily on time shipments and resolving lead time issues.• Supported managers by ensuring correct pricing was issued and resolved unpaid invoices and deductions.• Resolved EDI issues, ensured NAFTA documentation was complete and all other miscellaneous customer required reports were submitted.• Monitored Ford DDL and Chrysler SMART systems.Executive Assistant 1984 – 1999 • Scheduled travel arrangements, facilitated meetings, created documents, sales presentations, completed and verified travel and expense reports, and handled high volume phone calls.• Reported to Director of Sales, North America and GM global account manager.• Coordinated all entertainment season tickets. Managed responsibilities for renewing contracts, ticket distribution and overall requirements ensuring seamless customer entertainment. Show less