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OVERVIEW:I am a senior Sales and Operations Executive with over 20 years of leadership experience, including multiple VP positions and a track record of success with Enterprise Rent-A-Car. I held full P&L responsibility for a multimillion-dollar, multi-state operation with 200 branch locations, leading a team with 4 Regional VPs and 1,500 team members in meeting / exceeding top-priority organizational goals. As a senior operations executive and strategist, I maintain a 360-view of an organization to move all the pieces in the right direction and identify areas for improvement. Throughout my career, I have achieved consistent success in positioning companies for expanded business growth, ongoing profitability, and customer service excellence. In particular, I have excelled in overcoming challenges that included downturn economic conditions, organizational transitions, critical customer service issues, and inefficient internal processes.Along with a broad range of transferable skills, I have a deep understanding of the needs and goals of service-oriented retail companies. I am proud of the fact that I have been recognized by fellow executives, staff members, and customers/partners as a positive, collaborative leader who keeps her word.PERFORMANCE HIGHLIGHTS:★ Recipient: Corporate Founding Values Awards (6), President’s Award & Chairman’s Award★ Key Catalyst in 8-Figure Annual Revenue Growth for Enterprise’s Canada Operation★ Multimillion-Dollar Cost Reduction to Counter Economic Downturn Period★ Development & Promotion of 27 Top Mid-Level Managers to Executive RolesCREDENTIALS:★ Bachelor of Arts in Communications, PR Emphasis: California State University, Fullerton, CA★ Professional Affiliations: Founding Member, Enterprise National Diversity and Female Leadership Committee; Board Member, Enterprise Rent-A-Car Charitable Foundation; Board of Directors, United Way of Greater Toronto; Board of Directors, Insurance Industry Charitable Foundation
Cox Automotive Inc. Fleet Services
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General Manager - Major MarketsCox Automotive Inc. Fleet Services Aug 2021 - PresentPhoenix, Arizona, United States
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Regional Retail Bank Executive - Vice PresidentHtlf Oct 2019 - Jul 2021Dubuque, Iowa, United StatesResponsible for oversite of all aspects of Retail Banking and sales performance for 5 Member banks across 5 Midwest states (Iowa, Illinois, Wisconsin, Kansas City/Missouri and Minnesota.) Tasked to drive and manage the overall Retail P&L of the Markets in the region in a highly matrix management environment. Accountable to drive retail bank growth and profit goals while providing day-to-day leadership, coaching and development of both sales and operational staff. -
Managing DirectorSignature Health & Fitness Jan 2012 - 2019Dubuque, Iowa AreaOVERVIEW:Co-founded, launched, and oversaw a state-of-the-art, 14,000 sq. ft. independent fitness center business in the Midwest region following my successful career with Enterprise Rent-A-Car. In this position, I developed a comprehensive business plan, established all sales, service, and administrative departments, and maintained full operational oversight for the center. In addition, I contributed to hiring, onboarding, and all management activities for a team of approximately 20 gym staff members, trainers, and fitness instructors.HIGHLIGHTS:★ Played key role in leading the business to win the Best Fitness Center Award in the Tri-State area for 3 consecutive years, primarily through staff hiring and member service success.★ Contributed to growth in the membership base to 1,400-2,000 members and a high level of member satisfaction; testimonials included: “This is the first gym I’ve gone to consistently…the group classes are like having a personal trainer…the staff is extremely helpful…I couldn’t ask for a better gym!”
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Executive ConsultantEnterprise Holdings Aug 2010 - Jul 2015Served as a consultant to local Operating Group and Corporate Headquarters in the areas of regional and national accounts, competitive landscape, personnel, and legal, political and philanthropic initiatives. -
Group Vice PresidentEnterprise Rent-A-Car Jun 2004 - Jul 2010OVERVIEW:Promoted to oversee all aspects of 4 operating regions across NY, NJ, and VT with 200 separate locations, 1,500 team members, and 9-figure annual revenues. I held full P&L accountability for the entire region, including establishing overarching policies, creating forecasts, and implementing strategic decisions for all operations (including 5 daily rental regions, airport operations, and Retail Car Sales/Fleet Services divisions, with billion-dollar annual group revenues).I led, coached, and evaluated a team of Regional Vice Presidents in sales, marketing, finance, HR, facilities, customer service, purchasing, and other functional areas, as well as managing all relationships with leaders within key accounts. A key challenge in this position was maintaining swift responses and creating solid strategies to counter the financial and economic downturn in 2008.HIGHLIGHTS:★ Generated a multimillion-dollar expense reduction by the end of 2008 while improving regional profit margins from 8% to over 12%. Developed and launched full-scale cost reduction and control initiative for the entire sub group as a response to the 2008 economic crisis.★ Designed and implemented performance management sales tool for all levels of daily rental management. The tool tracked and drove marketing efforts that increased referral business across all segments, and the program was replicated company-wide based on its success.★ Built strong, sustainable relationships with key account decision-makers, captured large-volume accounts, and maintained an exceptional account satisfaction/retention record.★ Earned the Corporate Founding Values Award for 6 consecutive years that recognized groups which exemplified above-average performance in customer satisfaction, employee retention, revenue growth, and overall profitability while maintaining strong commitment to community involvement, employee diversity, and legislative affairs. -
Vice President/General ManagerEnterpise Rent A Car Nov 2000 - Jun 2004OVERVIEW:Promoted to hold full P&L responsibility for an operation with 9-figure annual revenues. In this role, I directed the entire Automotive business in Toronto and the surrounding areas, overseeing 50 locations and over 250 employees. I led, mentored, and evaluated a team of direct reports, with a dual emphasis on achieving both revenue and profit objectives. Along those lines, my primary focus was transitioning a relatively newer operation from its initial growth phase to a profitability phase, with a focus on identifying and controlling expenses, building a stronger sales culture, and collaborating with department heads on cost containment initiatives.HIGHLIGHTS:★ Spearheaded annual revenue increase from $80 million to $150 million within first 2 years of tenure through successful sales strategies (e.g. consultative approach) and strategic alliances.★ Achieved double-digit growth for 2 consecutive years by successfully negotiating Preferred Provider Agreements with top referral sources in the Toronto market and nationwide.★ Won the company’s President’s Award and Chairman Award in 2001 and 2002, respectively, for group operations with fiscal-year results above corporate average for growth, customer service, overall profitability, and contribution of specific ideas and personnel.
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Regional Vice PresidentEnterprise Rent-A-Car May 1996 - Oct 2000OVERVIEW:Promoted to lead one of the largest regions in the Southern California market, with full P&L accountability for a multimillion-dollar operation. Managing all aspects of 35 free-standing rental branches and 8 satellite locations, I directed and coached a team of 185 operational and 60 administrative staff members in all core goals and objectives.A particularly interesting challenge I faced was reversing the region’s prior history of under-performing customer service; to address this, I created the necessary culture and focus within the branches to ensure service excellence. In addition, I focused on improving the risk management area of branch expenses, including potential changes in policy and practices.HIGHLIGHTS:★ Drove substantial loss reduction and subsequent profit gain over a 2-year period through risk management changes that balanced revenue generation and cost containment.★ Led operations to placement in the top percentile for regional performance in terms of customer satisfaction, employee retention, fleet growth, and profitability.★ Trained, developed, and assisted in promoting 30 managers to more senior-level positions.★ Opened Entertainment division that added $1 million in annual revenues.
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Group Rental ManagerEnterprise Rent-A-Car Jul 1994 - May 1996OVERVIEWPromoted to Group Rental Manager. Oversaw a 5,000-car rental operation for the State of Colorado that generated 9-figure annual revenues. In this position, I managed, trained, coached, and led a team of employees in meeting and exceeding goals while reporting to the General Manager. I oversaw all sales and marketing, customer service, revenue generation and cost control, and employee performance results, including training and developing 200 branch employees and 50 management team members.Because the local rental offices did not have an outside sales culture when I joined the operation, I created and drove strategies in building this type of environment.HIGHLIGHTS:★ Increased overall profitability for the operation by 40% in 2 years through instituting improved inside sales training for all employees, creating cost-cutting initiatives for all controllable expenses, and developing measurable matrices for all team members★ Paved the way for 20% fleet growth in 2 years by leading the development of a sales and marketing strategy involving intensive prospecting, solution selling, and landing of new accounts via one-on-one sales calls and on-site group presentations.★ Opened the 1st international airport on-site location for Enterprise at Denver International Airport, with the launch’s success setting a foundation for future on-site operations across North America
Jill Lane Skills
Jill Lane Education Details
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Frequently Asked Questions about Jill Lane
What company does Jill Lane work for?
Jill Lane works for Cox Automotive Inc. Fleet Services
What is Jill Lane's role at the current company?
Jill Lane's current role is Senior Director - Arizona, Dallas, Oklahoma, El Paso and Albuquerque. At Fleet Services by Cox.
What is Jill Lane's email address?
Jill Lane's email address is jl****@****eet.com
What is Jill Lane's direct phone number?
Jill Lane's direct phone number is +197380*****
What schools did Jill Lane attend?
Jill Lane attended California State University, Fullerton.
What are some of Jill Lane's interests?
Jill Lane has interest in Civil Rights And Social Action, Animal Welfare, Health, Economic Empowerment.
What skills is Jill Lane known for?
Jill Lane has skills like Leadership, Team Building, Sales Management, Management, Sales, Account Management, Negotiation, Training, Forecasting, Human Resources, New Business Development, Customer Satisfaction.
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Jill Fritz
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Jill Lane
Performance Nutrition Advisor - Sport Businesses | Elite Teams | Pro Athletes - Speaker + Founder: Fueling Champions® + Champion People ™Dallas, Tx2yahoo.com, thorne.com3 +120826XXXXX
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