Jill Weber Email & Phone Number

Downey, Ca

Helping patrons at the circulation desk by checking material in and out.Registering patrons for library cards and reissuing cards as needed.Taking money and checks for fines and making change using a manual cash register. During December, Downey City Library also took canned goods as payment for fines.Sorting materials to be shelved.Shelving materials and verifying that shelved materials are in the proper order.Answering questions in person and on the phone.Cleaning and inspecting books that have been stored while DCL is closed for renovations.

Westminster, Ca

Also worked as a seasonal temp during November and December 2019.Rang up sales using a laser scanner and electronic cash register.Amended prices as necessary.Promoted the Target charge and debit cards.Assisted customers to sign up for Target cards.Kept the check stand area tidy.

Fullerton

Updated the client's price lists so fast that they had me work on the backlog of filing. Collated and filed about three months of paper sales orders with warehouse pick lists. Kept up with the collating and filing of sales documents for the accounting department.Assisted the HR departments by filing time cards and time off requests.

Island Cinema At Fashion Island

Assisted customers by taking tickets, explaining the theater's amenities and directing them to their reserved seats.Gave introductions to movies before the tailers to give a personal touch to the movie going experience.Did auditorium checks and cleaning on a set schedule to make sure that the public had the best possible care.Controlled foot traffic into the theater and checked ID if necessary for auditoriums that alchohol was allowed in.

Cypress, Ca

Managed two Customer Relationship Management systems: the server-based OnContact and the web-based SalesForce.com. Handled the transition between OnContact and SalesForce entirely in-house, saving the company an estimated $200K in consulting fees. Assisting co-workers with the database in person, online and over the phone.Tutored my co-workers on how to use various aspects of the CRM system. Created reports using the CRM and Excel that were automatically sent to the proper people on a regular schedule.Customize the user interface for SalesForce. Created user accounts, profiles, roles, territories, validation, work flows, dashboards and reports. Recommended software to speed up importing data and merging duplicate records.

Irvine, Ca

Solved issues for CRM/ database users in person, online and over the phone.Cut down the time between getting information from trade into the database from one week to one day.Processed Excel sheets with information about leads, customers and opportunities.Maintained data integrity by removing invalid and duplicate data from the CRM system.Took the lead on a major database cleanup project to reduce the number of duplicate records by 90%.Supervised three temps during the database cleanup project.Set up the Customer Relationship Management system for coworkers in person or via WebEx.Created user accounts, roles and profiles in the CRM system. Set up the users' CRM systems in person or via WebEx.Saved technical support time by entering new and updated product information into the database. Used MS Access, MS Excel, SQL and various CRM tools to create ad hoc and permanent reports.Assisted overseas branches to import thousands of records from Excel sheets into the main database. Participated in the committee to find a replacement for the Onyx CRM system.Monitored the customer forums for spam and handled any user issues such as lost passwords.Used MS Word and Adobe Acrobat to create a quick reference guide for the OnContact CRM.Created the hard copy version of the disaster recovery plan.

Worked with a client to update the Visual Basic screens of his customized database user interface.Created prototype user interfaces of a sales tracking program for a client demonstration.Beta tested a program that tracked the payments to participants in clinical trials.Handled beta testing and regression testing of Systemsmith software modules. Created icons using Visual Studio and reports using Crystal Reports, MS Excel and MS Access.

Created and updated web pages for the anti-drug program at the school's health center.

Shelved reference books using the Dewey Decimal System.Filed government documents using the Library of Congress System. Helped patrons navigate the Dewey Decimal and Library of Congress systems.Assisted in setting up the new government documents section.Hauled census books to their new home.

Master'S Degree, Library And Information Science

Activities and Societies: Phi Kappa PhiI now have my Master's degree in Library and Information Science!

Bachelor Of Science, Computer Science

I majored in computer science and worked at the school library.