Jill D. Williams Email & Phone Number

Are you a financial institution struggling to navigate the complexities of social media compliance while maintaining a positive online reputation? I understand the pain points you face in the industry, as I've witnessed and addressed these challenges firsthand. Over the years, I've dedicated myself to developing a solution that helps banks like yours meet the stringent requirements set forth by the FFIEC Social Media Guidance.When I ask bankers what their pain points are in maintaining a social media presence, this is what I hear most. Tell me, do any of these sound familiar?➡️ Compliance Challenges: Navigating the demands of the FFIEC Social Media Guidance is daunting, particularly when it comes to automating the monitoring of our bank's social media platforms.➡️ Regulatory Uncertainty: Understanding which regulations apply to social media marketing is confusing.➡️ Audit Trail Requirements: Creating comprehensive audit trails for all comments on our social sites is a labor-intensive endeavor, and we lack the personnel to manage this effectively.➡️ Reputation Management: Dealing with inappropriate and malicious content that affects the bank's reputation is extremely stressful.I TOTALLY UNDERSTAND AND HERE IS WHY! ⬇️I began my banking career in 1995, and when social media platforms like Facebook emerged as essential marketing tools for banks, I was tasked with leveraging these platforms for my bank. Back then, the primary challenge revolved around creating content to bolster our social media strategy, which was relatively straightforward.Fast forward to 2013, when the FFIEC acknowledged the need for regulations surrounding social media marketing. I recognized the importance of ensuring our bank's social presence adhered to the FFIEC's guidelines, and I took it upon myself to develop a proprietary program known as BANK MONITOR.BANK MONITOR addresses every component outlined in the FFIEC Social Media Guidance, offering comprehensive solutions that encompass policies, training programs, reporting, and audit support. Its standout feature is its automation, which ensures continuous monitoring for potential violations of both Federal and State Regulations, as well as the rapid identification and response to malicious content posted by followers or spammers. With BANK MONITOR, financial institutions can fully embrace the value of social media while effectively mitigating legal and regulatory risks. I'm here to help you succeed in this monumental and necessary task. Together, we can navigate the evolving social media landscape with confidence.

Listed skills include Retail Banking, Cross Selling, Customer Service, Internet Banking, and 20 others.

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  Louisiana Tech University