Jillean Williams Email & Phone Number

United States

• Customer Assistance:o Provide comprehensive support to customers, ensuring they understand and maximize their insurance plans, benefits, and coverage.o Navigate various systems and screens to resolve customer issues efficiently.o Transfer customers to relevant departments based on their specific needs.• Effective Communication:o Communicate accurate information to patients in a clear, professional manner.o Collaborate with leadership and support channels to address escalated customer concerns.• Process Optimization:o Educate customers on self-serve options, empowering them to utilize available resources effectively.o Review medical claims for accuracy and submit necessary adjustments.• Compliance and Confidentiality:o Adhere to company policies and SOPs, ensuring compliance with HIPAA guidelines.

United States

• Call Center Operations: o Efficiently handle inbound calls in a fast-paced environment.o Provide expert assistance to customers, diagnosing and resolving device and service-related issues.o Thoroughly analyze accounts to identify opportunities for selling Verizon products and services.o Skillfully de-escalate interactions with irate callers.o Educate customers on their current plans, highlighting features, benefits, and available sales or savings opportunities.o Seamlessly navigate multiple screens and systems to resolve customer issues.o Collaborate with leadership and support channels to address escalated or complex customer concerns.o Review and clarify customer billing details, making necessary adjustments to plans or services.o Empower customers by educating them on self-serve options and assisting with utilization.

United States

• Administrative Support: o Provide comprehensive administrative support primarily to the HR department, extending assistance to other departments as needed.o Facilitate employee and leadership training sessions.o Organize employee and community engagement activities.o Manage the employee badge system.o Oversee filing, snack, and PPE rooms.o Calculate weekly temporary employee bills from QPS.o Track and log PPE reimbursements.o Communicate effectively with contractors and vendors on behalf of HR or management.o Reconcile company credit card purchases.o Conduct new hire interviews and orientations.o Coordinate lunches for company meetings, training sessions, and high-profile guests.o Support site leaders during monthly roundtables (including note-taking, feedback, and suggestions).o Perform COVID-19 pre-screening and temperature checks.o Efficiently sort and distribute company mail.o Prepare employee birthday and sympathy cards.

United States

• Talent Acquisition and Onboarding:o Screen applications and conduct phone and face-to-face interviews.o Process background checks and manage the pre-employment process.o Extend offers to qualified candidates.o Provide administrative support to the HR staff, including filing and preparing new hire packets.o Input annual reviews and completed employee training records into the HRIS system.o Prepare onboarding binders for new executives.• Employee Relations and Records:o Administer annual employee feedback survey sessions.o Manage and maintain employee files, including payroll, corrective actions, and policy sign-offs.o Handle weekly payroll tasks.o Answer HR department phone calls, addressing inquiries related to LOA/FMLA, vacation, and application status.o Conduct exit interviews and track responses.• Dynamic Work Environment:o Thrive in a fast-paced work environment.

United States

• Employee Support and Onboarding:o Provide prompt answers to employee inquiries regarding payroll, benefits, and company policies.o Conduct effective onboarding and new hire orientations.o Facilitate termination processes.o Perform exit interviews.• Records Management and Administrative Tasks:o Maintain accurate employee files, including medical records, corrective actions, policy acknowledgments, and payroll documents.o Prepare essential documents for HR Generalist’s use during unemployment calls.o Act as a backup receptionist when needed.• Recruitment and Dynamic Environment:o Assist the recruiting department with interview coordination.o Thrive in a fast-paced work environment.

Bachelor Of Arts (B.A.), Business/Corporate Communications, 3.1

At Northern Illinois University is where I completed my Bachelors or Arts degree in organizational/corporate communication with a minor.

Associate Of Arts (A.A.), General Ed, 3.3

While attending Rock Valley College I was able to complete my general education courses. I obtained my Associates of Arts degree from Rock.