Jill Archibald Email & Phone Number

Ensure commercial & operational success for countries launching Roche’s premier blood glucose monitoring product line; prioritize country needs in the product backlog & inform strategic decisions.Utilize Lean Innovation techniques to develop new solutions that fit unmet needs of target segments. Lead implementation of Life Cycle Management updates. Leverage Trello, Jira, & other dev tools.Drive resolution of field issues by partnering with quality and operations to monitor feedback and implement changes; communicate update status and provide sales direction.

Indianpolis, In

• Established and led the global digital operations team for Diabetes Care's Accu-Chek IT portfolio (desktop, mobile, and web); developed vision, defined roles, and build high-achieving team. Coached team members and focused responsibilities appropriately to optimize strengths and maximize results of individuals in Indianapolis and Germany. Developed practices to address emerging privacy & security needs. • Decreased bug fix turn-around time by 75% by optimizing business processes. Led global product development and support personnel in establishment of new digital services to optimize mobile app support, successfully driving change management through broader organization. Increased customer satisfaction & business efficiency through implementation of industry best practices, with emphasis on proactive and self-service solutions. • Aligned global stakeholders on priorities, organizational structures and interfaces to achieve success. Partner with country marketing organizations to ensure voice of customer understood and needs of sales' teams met.

• Envisioned, defined and delivered IT solutions to enable workflow efficiency and enhance patient care. Provided key expertise and leadership for DCC projects, working with local, global, internal and external partners. Managed key stakeholders while driving multiple projects in a complex environment. Initiated and led efforts to deliver VA hospital EMR integration tool that was key for recapture of business as well as retention of ~$5 million revenue within first quarter after launch. • Developed overarching IT strategy and provided innovative tactical solutions to meet customer and business needs. Led Annual Operations Planning and Trade Show efforts for market segment. Enhanced results through self-motivated actions that increased marketplace knowledge and understanding of competitive landscape.• Delivered go-to-market tools including sales direction and education, as well as customer-facing collateral. Collaborated with internal partners to provide subject matter expertise for specific campaigns to help achieve sales targets.

• Oversee Life Cycle Management projects for IM products. Collaborate with marketing, product development, and other cross-functional team members to align critical customer success factors with product design and service models. Prioritize and resolve unexpected issues with appropriate urgency and within budgets. • Managed vendor relationships to maintain product quality and uninterrupted supply. Ensure that product and project requirements are clearly defined and fulfilled. • Served as liaison between Roche development engineers and contract manufacturer for Diabetes Manager meter project. Negotiate requirements and schedules to ensure meter builds successfully meet project needs. • Led efforts to comply with industry and corporate quality standards such as Restriction of Hazardous Substances (RoHS), ISO 15197, and Divisional Quality Standard on Product IT Security for the IM products.

• Managed project to implement ERP system. Negotiated requirements and process changes to meet overall business needs. (Employed by Resources Connection.)• Maximized network up time & minimized security risks while reducing TCO.• Supported business critical applications. Provided crucial leadership through varied roles. Planned and supervised remote connectivity project to improve service.

Mba, Business Administration And Management, General, 3.8

Bachelor'S Degree, Computer Science, 3.95