Jill Eckhart

Jill Eckhart Email and Phone Number

Program Manager ♦ Senior Project Manager ♦ Senior Information Governance & Management Consultant ► Digital Transformation, IM & Records Management, Culture & Performance, Business Improvement & Transformation
Jill Eckhart's Location
Greater Newcastle Area, Australia
Jill Eckhart's Contact Details
About Jill Eckhart

Program Manager & Senior Consultant with 25 years in leadership roles and 10 years managing programs & projects worth up to $8m+. Specialist in recovering off-track programs & projects & delivering uplifts in PMO, governance, culture, quality, & compliance. Industry expert in Information Management & Governance, recognised for building and optimising IM capabilities in the public & private sector._________________________________PROGRAM & PORTFOLIO MANAGEMENTOn-time, on-budget delivery of tech & business initiatives up to $8m+ including scoping, launch & execution of enterprise-wide change & transformation programs. Creates high-performing teams, uplifting skills & resolving culture, quality, & performance issues.► 10 years in program/portfolio management & 15 years in project management► Projects include digital transformations, M365, D365, enterprise applications, Power Apps, Power Platform, Power BI, analytics, data science, AI, migration, information & records management, cyber security, ICT infrastructure & system integrations► 9 years in change management of short & multi-year initiatives with up to 3k impacted staff► 12 years managing tenders for software, services & ICT infrastructure (deals up to $5.6m)_________________________________LEADERSHIP & GOVERNANCE25 years in management roles includes 12 years engaging with execs and board members to develop strategies, operational plans & roadmaps, securing investment & buy-in through proposals & business cases.► 25 years leading teams, departments, & companies with up to 7 direct & 31 indirect reports► 15 years managing budgets up to $4.5m OPEX & $6m CAPEX► 15 years as a member of project governance groups & executive (ELT/SLT) committees► 15 years in vendor management & procurement, having negotiated deals up to $5.6m_________________________________INFORMATION & RECORDS MANAGEMENTThought leader in information governance & records management with experience in government, energy, & utilities sectors on some of Australia’s largest information management challenges.► 20+ years implementing, upgrading, designing, & auditing solutions for document control, content management, records, asset management, geospatial (GIS) & engineering data (2D/3D CAD)► Delivered maturity uplifts for Sydney Water, APA Group, Oil Search, REMA Tip Top APAC, & Central Coast Council, working across ecosystems of people, process, data, & technology► Authors & drives adoption of IM plans, project strategies, process models, policy, standards, procedures, operational plans & tech roadmaps

Jill Eckhart's Current Company Details

Program Manager ♦ Senior Project Manager ♦ Senior Information Governance & Management Consultant ► Digital Transformation, IM & Records Management, Culture & Performance, Business Improvement & Transformation
Jill Eckhart Work Experience Details
  • Dxc Technology
    Manager Project Managment
    Dxc Technology Jul 2024 - Oct 2024
    Newcastle, New South Wales, Australia
    Led a detailed review of an in-flight Dynamics (D365) CRM project to diagnose key issues and assess potential improvements. While actionable recommendations were provided, the project was ultimately terminated as it was not viable to continue. Supported the team through the termination process, ensuring alignment with organisational goals and capturing key lessons learned for future initiatives.
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  • Rapid Circle
    Senior Program & Project Manager
    Rapid Circle Jan 2022 - Jul 2024
    Australia
    I led successful large-scale, complex international and national projects & programs while enhancing PMO performanceReporting to: Head of Delivery► Reports: up to 16 functional ► Project Budgets: $330k - $1.5ml _________________________________KEY ACHIEVEMENTS & PROJECTS★ Microsoft Dynamics (D365) (350 International stakeholders)► Conducted business & market analysis and stakeholder consultations to define Dynamics 365 CRM, Project Operations, Customer Service & Marketing requirements (Australia, Europe & India)► Delivered D365 Sales/CRM► Standardised processes across 6 organisations to operate uniformly within a single system★ SharePoint Migration (18k National stakeholders)► Migrated 4,200 sites from SP2013 to SharePoint Online (SPO)► Reverse engineered & replaced a major, complex, business-critical on-prem SP2013 application & SP2007 library with modern SPO solutions, despite lacking documentation, client side SME’s & source code★ M365 Tenant Monitoring & Migration (70k Victorian stakeholders)► On behalf of Microsoft, developed & implemented a highly scalable self-enrolling telemetry solution to monitor the health & compliance of 170 isolated M365 tenants & determine their migration complexity & priority► Established a repeatable process, “cookbook," change plans & automations for a client with limited experience & expertise to migrate 170 isolated tenants of varied sizes & complexities to their central environment★ Power Platform Digital ID Solution & Governance Framework (50k Queensland stakeholders)► Delivered a digital solution & mobile app that replaced physical ID’s & access cards► Delivered Power Platform Governance foundations, framework, roadmap, education & optimum M365 CoE configuration★ Business Improvement► Identified & recommended improvements in sales & project management, reducing costs, mitigating risks & enhancing quality & customer experience.► Providing ongoing guidance to the PMO for ongoing improvement
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  • Central Coast Council
    Acting Information & Records Management Section Manager | Irm Improvement Program Manager
    Central Coast Council Sep 2019 - May 2021
    Central Coast, New South Wales, Australia
    Led an Information Governance and Innovation Program with 15 initiatives to support the council’s strategic plan and digital-first strategy. Uplifted people, process, data quality and systems to create mature organisational capabilities, removing manual processes and systems. Developed 1/3/5-year budget plans with a future-state roadmap and vision.Reported to: CTO, CIO, Unit Manager - Assure ► Reports: 3 direct, 21 indirect, 7 functional ► Budget: $4.5m+ OPEX, Projects: $50k - $2.4m _________________________________KEY ACHIEVEMENTS + KEY PROJECTS★ On-time, on-budget delivery of an EDRMS optimisation, SharePoint migration, Microsoft Teams implementation and customer portal.★ Information & Records Management - removed redundancy, audited and consolidated data, implemented a risk, audit & governance framework. Automated and digitised workflows.★ Drove individual and team performance improvements (23%) rectifying culture and behavioural issues.★ Resolved vendor non-conformance with legal and procurement leads. Managed procurement of archive restoration and digitisation services.★ On-time and on-budget delivery of a new digital archive, access portal and process digitisation. Digitised 1.3m records and an archive to automate processes._________________________________INFORMATION GOVERNANCE AND MANAGEMENT► Managed 3 direct and 21 indirect reports improving performance by 23%. Mentored team leaders in project management, industrial relations, and performance management.► Managed a $4.3m+ OPEX budget, forecast 1/3/5-year OPEX & CAPEX budgets, developed business cases.► Negotiated and managed contracts, managed vendor performance and tender processes.► Analysed Information Governance and Management methods, procedures, data, technology and culture to drive a digital transformation program uplifting efficiency, governance, service levels and reducing costs.► Engaged with stakeholders to inspire, build trust and manage change and communications.
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  • Anditi
    Interim General Manager | Business Improvement Program Manager
    Anditi Oct 2018 - Apr 2019
    Newcastle, Australia
    Delivered a program of business improvements initiatives working as a member of the Board and Executive Leadership Team. Addressed challenges of sustainability, commercialisation and competing in a global market by improving project management, profitability, client relationships and investment attractiveness, working across the entire business.Reported to: Managing Director ► Reports: 25 direct, 5 functional ► Project Budget: $35k - $3.2m_________________________________KEY ACHIEVEMENTS + KEY PROJECTS★ PM on a ground-breaking AI solution for TomTom’s global operations and products in collaboration with the University of Newcastle working with Australia’s leading academics in the field.★ Coached and supported the founder to establish and manage 1,3,5-year forecasts. Resolved profitability issues with quoting and pricing.★ Audited infight projects and established a new project management framework, coaching 25 staff in best practices and methodologies. Renegotiated and corrected inflight work against contracts and requirements.★ Delivered GIS, Lidar, Photogrammetry, Data Analytics, Data Science and Data Visualisation projects.★ Created and embedded project, corporate and information governance practices. Developed strategic and operational plans. Led a cyber audit and addressed findings. Managed IP risks with a patent._________________________________STRATEGY, PLANNING, STAKEHOLDER ENGAGEMENT► Engaged with the Board & Managing Director in strategy, risk assessments, presentations, and reporting.► Managed a team of 25 providing supervision, performance management/reviews, recruitment against requirements, team building, goal setting, training, and mentoring. Recruited a Data Scientist.► Managed provider statements of work (SoWs), service delivery contracts, negotiating contracts, managing solution acceptance/handover, issue escalation and remediation.
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  • Rema Tip Top Australia
    Business Systems Manager | Interim Ict Manager | Program & Project Manager
    Rema Tip Top Australia Nov 2017 - Sep 2018
    Newcastle, Australia
    Led a business improvement, ICT cost reduction, and risk management program following the company's acquisition by a global firm. Defined requirements and scope, developed business cases, led tenders, negotiated contracts, and oversaw implementation. Managed change, communications, and governance while simultaneously overseeing the BAU ICT area in an interim role. Additionally, planned and managed the tendering, scoping, requirements and resourcing process for the ERP system upgrade.Reported to: CEO ► Reports: 6 direct, 3 indirect, 6 functional ► Budgets: $3m OPEX, Projects: $120k - $4m_________________________________KEY ACHIEVEMENTS + KEY PROJECTS★ E2E lead on a greenfield CAD data warehouse and integrated engineering drawing and design management solution ($320k). Led a $450k SharePoint transformation, retiring 5 legacy environments.★ Uplifted enterprise-wide BI functions with a replacement of the Power BI environment.★ Reduced ICT costs by 26% in 3 months by removing redundant services, systems and devices.★ Improved customer satisfaction by 36%, leading a service delivery team of 6 people._________________________________LEADERSHIP, STRATEGY, AND PLANNING► Developed change and communication plans consulting with global stakeholders to align to the parent company’s strategy, performance, and operational expectations.► Forecast and managed 1,3,5-year OPEX and CAPEX budget plans. Conducted a global ICT review to implement risk management, standards, procedures, and alignment of capability to the parent company.► Improved the relationship between ICT and the business. Engaged with stakeholders to cultivate relationships, uplift information governance, and derive the optimal value from technology solutions.
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  • University Of Newcastle
    Senior Project Manager | Business Analyst (Digital Transformation)
    University Of Newcastle Sep 2016 - Sep 2017
    Newcastle, Australia
    Crafted a compelling business case through detailed research and analysis, securing approval and funding for a project to deliver world-class technology and a significantly enhanced end to end student enrollment experience.Then led the recovery and successful delivery of an off-track $1.2 million high-profile timetabling digital transformation project, benefiting 40,000 end-users. This project achieved a world-class user experience through significant stakeholder engagement, comprehensive change management, and organisation-wide support, underpinned by thorough research, analysis, and process engineering.Reported to: Associate Director, Delivery ► Reports: 9 direct, 2 indirect, 4 functional ► Project Budget: $1.2m - $3m_________________________________KEY ACHIEVEMENTS★ Congratulated by the University’s Council & won a CIO award for exceptional performance on a digital systems transformation.
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  • Elo Digital Office - Australia
    Senior Project And Engagement Manager
    Elo Digital Office - Australia Jan 2016 - Jul 2016
    Sydney, Australia
    Brought in to enhance commercial viability and client retention by improving project management and service delivery. Successfully uplifted maturity and capability across project, change, and risk management while leading strategic planning initiatives.Reported to: Managing Director ► Reports: 16 functional ► Project Budgets: $50k - $3.2m_________________________________KEY ACHIEVEMENTS★ Retained a strategic sales partner and a major client ($6m+ value) through leadership, coaching and support. Drove customer satisfaction levels with comms and change planning and improved delivery.★ Built a PMO and installed a framework for delivery, change, and risk management. ★ Managed the portfolio whilst coaching staff in project management, commercial negotiations and client engagement.★ Led a high-performing 90% virtual and geographically distributed team.
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  • Apa Group
    Group Information Manager | Information And Data Governance Program Manager
    Apa Group Nov 2013 - Nov 2015
    Sydney Area, Australia (National)
    Hired to uplift information management capabilities, address risks and fix culture and quality issues. Secured investment and buy-in for multiple projects, organisational restructuring, and a broad range of capability and maturity uplifts. Daily engagement with the Executive Leadership Team (ELT) as a member of multiple executive and senior leadership committees.Reported to: GM, Infrastructure Services ► Reports: 4 direct, 31 indirect, 9 functional ► Budgets: $2m OPEX, $6m CAPEX_________________________________KEY ACHIEVEMENTS★ Developed and implemented IM plans and strategies.★ Drove education, improvements and innovation in IM and governance practices and standards.★ Developed an enterprise-wide data governance framework including policy, procedures, processes, work instructions, and quick reference guides, with a consolidated virtual team.★ Reduced costs by 40%, leading an uplift of document control, recruiting 3 specialists and establishing a matrix line management function for 30+ professionals across the group of companies.★ Overhauled and standardised processes and optimised technology solutions, delivering an integrated information management solution ($5.2m) to exit legacy systems and replace old processes.★ Commended by the ELT as the first person to achieve collaboration across divisions of the company.★ Awarded for exceptional performance with a significant bonus and contract extension.★ Led change management and communications for 3200 culturally diverse stakeholders.★ Recruited Document Controllers, a PM, 2 BAs and a Change Manager, leading a virtual team, reducing costs and headcount. Frequently commended for uplifting the quality of service provided.★ Worked with stakeholders in legal, procurement, finance (incl. CFO), treasury, HSC/WHS, construction, engineering, asset management and operations, and major suppliers and vendors.
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  • Sydney Water - Contract
    Asset Information Enhancement Program Manager
    Sydney Water - Contract Apr 2013 - Oct 2013
    Sydney Area, Australia
    Contract role to uplift asset and information management, increasing value and performance and reducing risk and cost.Reported to: Manager Asset Data & Information ► Reports: 4 direct, 5 functional_________________________________KEY ACHIEVEMENTS★ Secured funding and launched a program to drive capacity, capability, UX and innovation of Maximo, CAD, GIS, associated systems & processes. Assessed current state and educated key stakeholders in information and governance best practice.★ Forecasted and managed 1,3,5-year OPEX and CAPEX budgets to support projects and BAU.★ Managed procurement, stakeholder engagement, change management and comms activities.★ Drove a measured uplift in IT and business collaboration, and two-way engagement
  • Oil Search Limited
    Senior Project Manager
    Oil Search Limited Oct 2012 - Mar 2013
    Sydney, Australia
    Short-term contract to review and restart a greenfield IM solution implementation after project failure. Highly visible and risky project as the first of its kind for the supplier in the region - Australian and New Guinea operations.Reported to: CIO ► Project Budget: $4.7m_________________________________KEY ACHIEVEMENTS★ Re-baselined requirements to re-launch an IM solution implementation creating a multi-year plan and forecast, renewing stakeholder confidence, and securing additional funding via business case. ★ Leading an international 90% virtual technical and project team, built the infrastructure, led architecture and design, created change and comms plans and handed the project to a PM for rollout.
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  • Innov8 Asia Pacific Pty Ltd
    Owner | Principal Consultant | Portfolio And Project Manager
    Innov8 Asia Pacific Pty Ltd Oct 2006 - Oct 2012
    National And International
    Founder and owner of an Enterprise Content Management and Engineering Information Solutions provider for the APAC region and via partners for global reach. Developed requirements, negotiated contracts, managed implementations and systems integration for greenfield deployments and upgrades._________________________________KEY ACHIEVEMENTS★ Worked E2E to deliver a solution for a global client across 5 countries with a large global project team and group of technology partners.
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Jill Eckhart Skills

Business Process Improvement Business Analysis Business Process Change Management Project Management Program Management Strategy Management Document Management Information Management Governance Leadership Consulting Erp Enterprise Content Management Cloud Computing Crm Business Intelligence Project Delivery Content Management Account Management It Strategy Process Improvement Analysis Strategic Planning Engineering Stakeholder Management Vendor Management Management Consulting Sourcing Product Lifecycle Management Pre Sales Saas Itil Sdlc Service Delivery Quality Assurance Sharepoint Knowledge Management Requirements Gathering It Service Management Pmo Software Project Management Ecm Engineering Document Management D2 Requirements Analysis Business Process Re Engineering Outsourcing Project Portfolio Management

Jill Eckhart Education Details

Frequently Asked Questions about Jill Eckhart

What is Jill Eckhart's role at the current company?

Jill Eckhart's current role is Program Manager ♦ Senior Project Manager ♦ Senior Information Governance & Management Consultant ► Digital Transformation, IM & Records Management, Culture & Performance, Business Improvement & Transformation.

What is Jill Eckhart's email address?

Jill Eckhart's email address is ji****@****ail.com

What schools did Jill Eckhart attend?

Jill Eckhart attended University Of Newcastle, Apa Group, Australian Institute Of Management, International Six Sigma Institute, Pmi And Other Pm Training Providers, Tubemakers Of Australia, University Of Newcastle.

What are some of Jill Eckhart's interests?

Jill Eckhart has interest in Innovation, Scuba Diving, Photography, Personal And Professional Development, People, Travel.

What skills is Jill Eckhart known for?

Jill Eckhart has skills like Business Process Improvement, Business Analysis, Business Process, Change Management, Project Management, Program Management, Strategy, Management, Document Management, Information Management, Governance, Leadership.

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