Primary duties of a GSR, is to assist guests with tickets, audio & information about Frank Lloyd Wright & Taliesin West.

The Friends ExperienceProvided excellent customer service while maintaining quality of work and superior themed experience.Assisted with daily operations including ticketing, retail, photography, and crowd control.Maintained health, safety, and cleanliness standards, and ensured all on site policies and protocols are being adhered to by guests.

Assisted with opening two separate and distinct 5,000sq.ft. exhibit space experiences inclusive of a retail store. Created scripts for employees of exhibit experience. Performed interviews for media outlets. Responsible for media visits and high-profile events at exhibit site. Responsible for regular inventory cycle counts for inventory control. Communication and training tailored to specific needs of employees resulted in a positive team environment and higher merchandise sales. Maintained organization packing up inventory for each retail space per exhibit using Inventory management software and detailed communication to warehouse. Created a safe space for employee engagement and customer interaction through training and clear expectations. Motivated staff to engage with customers which increased salesMaintained high standards for exhibit space cleanliness and customer experience in the exhibit. Responsible for nightly money deposits and weekly financial reconciliation.Ability to troubleshoot customer problems and have a positive customer experience for customer as a result.Problem solved for disruptions or issues within the exhibit experience resulting in actions which saved artifacts.

Coordinated presentations and implemented numerous sales and marketing strategies that increased the account base, drove revenue, and enhanced productivity. Executed all store operations, including inventory, P&L, budgeting/forecasting, human resources, and merchandising activities. Applied sales and marketing strategies that generated sales $650,000 in revenue for the Heritage Store. Partnered with the Marine Corp to do a Toys for Tots event during the holiday season. Had birthday parties that involved celebrities in the Los Angeles area.Motivated staff and developed effective working relationships with peers, executives, and clients by utilizing superior written and verbal communication skills.Promptly and directly addressed all employee performance problems in accordance with company personnel policies and procedures. Implemented productivity concepts across operations and conducted extensive training for all personnel.

Generated incremental sales growth and increased customer retention, implementing innovative and effective sales strategies that resulted in record-breaking rates of customer satisfaction. Established and maintained myriad regional business partnerships, generating exceptional client loyalty and exponentially increasing referrals. Maintained accurate and current client records, regularly updating client files with notes from previous conversations to inform future sales calls and pitch presentations.Scheduled and conducted weekly consultations to analyze individual client needs and set realistic weight loss goals, building a strong rapport with each client by providing motivational, one-on-one support. Provided clients with high-level support, which led to a sales volume increase of 48% and improved the store’s market share by 25%. Forged innumerable client relationships by meeting their specific needs and delivering relevant products/services.

Effectively managed the multi-unit operations of the WB Store, Ciao Bella Gelato, and Starbucks®, as well as the off-site Bridge Café and WB kiosk, ensuring all policies and procedures across locations followed corporate directives. Accurately budgeted for all costs and expenses associated with inventory, food/beverage, inventory, payroll and supplies. Consistently surpassed productivity, efficiency, quality, safety and cost-performance goals by the layout at Bridge Café and implementing streamlined operations.Administered the all stores’ P&L, merchandising, and branding strategies while providing exceptional guest experiences and generating repeat business. Achieved financial growth of 181% in retail merchandise sales and 175% in food/beverage sales, exceeding all corporate goals during extremely challenging economic times.Engaged, motivated, and directed teams ranging from 28-50 staff toward the achievement of personal and professional development goals while attaining or surpassing high accountability targets.

Effectively managed the multi-unit operations of the WB Store, Ciao Bella Gelato and Starbucks, as well as the off-site Bridge Cafe and WB kiosk at Hollywood and Highland. Ensured all policies and procedures across locations followed corporate directives. Accurately budgeted for all costs and expenses associated with inventory, food/beverage, payroll and supplies. Consistently surpassed prductivity, efficiency, quality, safety and cost performance goals and implementing streamlined operations. Administered all stores P&L, merchandising, and branding strategies while providing exceptional guest experiences and generating repeat business. Achieved financial growth of 181% in retail merchandise sales and 175% in food/beverage sales exceeding all corporate goals during extremely challenging economic times. Engaged, motivated, and directed teams ranging from 15-50 staff toward the achievement of personal and professional development goals while attaing or surpassing high accountabily targets.