Jill Ferguson, Cmm Email and Phone Number

Jill Ferguson is a progressive and influential Operations Executive with more than 20 years of experience leading teams to deliver strong program and event success within nonprofit and hospitality ecosystems. She has a history of serving in highly visible roles as a liaison to teams, senior leadership, and clients to strengthen engagement, operations strategy, and the customer experience.Jill possesses a proven track record refining existing programs by maintaining a keen pulse on multifaceted company and client priorities, shouldering continuous improvement efforts to bridge process gaps and deliver measurable results. She is an authentic leader who instills her teams with confidence and project ownership as she cultivates a culture of growth, accountability, and collaboration.Jill is an agile customer advocate with a penchant for excellence. She continues to serve at the nexus of operations and customer success as a highly intuitive and resilient thought leader. She is adept at building powerful teams, establishing expectations with clients, communicating progress, and maximizing performance to ensure client success.EXPERTISE:✦ Operations Management ✦ Strategic Planning & Execution ✦ Customer ExperienceBUSINESS STRATEGY ➤ Managing large-scale site operations spanning dozens of cities that lead to strong customer retention rates and multi-million-dollar revenue continuity.STRATEGIC PARTNERSHIPS ➤ Forging key relationships with C-level stakeholders, vendors, and national partners to simplify competing project demands.RESOURCE MANAGEMENT ➤ Mobilizing resources to execute 20 events annually and bringing in $20M in net revenue with an emphasis on quality, care, and compliance.PROJECT GOVERNANCE ➤ Directing entire project lifecycles, addressing every nuance and emerging demand to delight customers through agile team and project leadership. CONTINUOUS IMPROVEMENT ➤ Redefining existing practices by sourcing new technology and industry standards to improve project capabilities.CUSTOMER ENGAGEMENT ➤ Engaging with multi-industry client base to gauge priorities and work closely with teams and vendors to create a flawless customer experience.STRENGTHS:✦ Strategy, Execution, & Leadership✦ Customer-Focused Operations✦ New Business Development✦ Process Optimization✦ Team Leadership & Training✦ Strategic Partnerships✦ Vendor Negotiations✦ Project & Program Management✦ Transformational Leadership✦ Solution Architecture