Recognized by customers for approachable style, ability to relate well with concerns / issues and excellent listening skills. Broad-based experience spanning customer service, travel and meetings management industries. Personal focus on efficiency, business objectives and customer training translates to streamlined processes, improved customer satisfaction and increased policy compliance.Keywords include:Concur, SAP, Business Travel, Compliance, Carlson Wagonlit, meetings management, policy development, trend analysis, top spend, CWT, AdTrav, American express, AMEX, customer service, contract negotiations, RFP, duty or care, GDS, SABRE, airline reservation system, training, process improvement
Listed skills include Corporate Meetings, Meeting Planning, Site Selection, Conferences, and 22 others.