Jill Griffin Email and Phone Number
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Empowering businesses to grow profits through building customer loyalty and retention, I leverage my years of corporate leadership, professional experience, and countless hours of research to help entrepreneurs, executives, and corporate boards, make a bigger impact across the highly competitive business landscape. Finding new customers and retaining brand advocates, cultivating loyal employees, or building your personal brand is frequently placed secondary to your business’s financials. Unfortunately, this approach often leads to the opposite of bigger profits. Understanding how to move the customer through a strategically designed continuum, building value at every stage of their journey, ultimately leads to brand advocacy. This is where loyalty moves into real revenue growth which equates to long-term relationships and valuable referrals. Applying my years of experience to educate leaders one-on-one, via group facilitation or as part of a panel discussion, I share my proven approach in a relatable, accessible, and applicable way that truly delivers “customer magic.”🔹 Best-selling, award winning author | Customer loyalty | Board Governance | Growing Female Leadership🔹 Globally requested speaker | Public and private organization engagement🔹 Board contributor focused on customer loyalty and employee retention 🔹 Regular editorial contributor to Forbes.com🔹 Adjunct professor and online learning leader 🔹 Keynotes | Seminars | Workshops |MentoringIf you are interested in learning more about my approach or engaging me as a board or business resource, please contact me at: Jillgriffin1@icloud.comwww.jillgriffin.netClients have included Dell | Microsoft | Hyatt Hotels | Toyota |Siemens | Subaru | Ford Motor Company | DFW Airport | Western Union | Raytheon Aircraft | Hewlett-Packard | European Conference for Customer Management | Luby’s | Fuddruckers Restaurant | Broadway Bank
Jjgriffin Enterprises Inc.
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Founder | Author | Keynote Speaker | The Loyalty MakerJjgriffin Enterprises Inc.Austin, Tx, Us
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Founder | Author | Keynote Speaker | The Loyalty MakerJjgriffin Enterprises Inc. 1988 - PresentTranslating what makes a great leader, or a loyal customer, into actionable strategies, I leverage my years of corporate leadership to empower business leaders, energize aspiring leaders and grow profits through customer loyalty.An early adopter of the concept of customer loyalty, I have successfully guided global organizations, private owned businesses, and corporate leaders through my innovative, strategic approach to building a customer loyalty and employee retention blueprint that build strong organizations and grows profits.Sharing my strategies, trainings, and speeches with tens of thousands of business people worldwide, I am on a mission to empower organizations large and small to become passionate loyalty makers. -
SpeakerJjgriffin Enterprises Inc. [Dba The Loyalty Maker] 1988 - PresentSpeaking on the importance of engagement, retention and how to grow profits through customer loyalty, I speak on a broad range of topics that attract interest, entertains audiences, and inspires personal and professional growth. Addressing the most pressing issues of today’s global businesses, executives, and leadership I deliver expert content on topics including Harnessing the power of customer value, Winning Customers Back and Why Women Make Great Leaders. 🔹 Keynotes | Seminars | Workshops |Mentoring🔹 Global speaker for companies including IBM, Subaru, Hewlett-Packard, and Hyatt-Regency🔹 European Conference on Customer Management |Keynote Speaker and Moderator | London🔹 Fox Business Mornings with Maria | Contributor
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AuthorJjgriffin Enterprises Inc. [Dba The Loyalty Maker] 2013 - PresentAuthor of 6 books focused on loyalty, customer acquisition and business and leadership, I have assembled a comprehensive collection of text that supports the growth and development of business executives, leadership boards and women in business.My expert understanding of the customer journey has been featured on media outlets including Fox Business and in dozens of publications including Business Week, Reuters, and Forbes. 🔹 Customer Loyalty: How to Earn it, How to Keep it has been translated into 7 languages globally🔹 Author selection | U.S. Postal Service, for small business education initiative | 22,000 copies sold🔹 Weekly editorial contributor on Forbes.com🔹 Best-selling author
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Board Advocate | AdvisorJjgriffin Enterprises Inc. [Dba The Loyalty Maker] 2003 - PresentHaving served on numerous boards, I have been afforded the opportunity to mentor others, share my unique business expertise and support initiatives that resonate with me. Demonstrating thought leadership, my board participation has helped shape the future of each organization while providing me a positive impact both professionally and personally. 🔹 Expert knowledge contributor on customer loyalty, employee retention and women in leadership 🔹 Author of Earn Your Seat on a Corporate Board: 7 Actions to Build Your Career, Elevate Your Leadership, and Expand Your Influence🔹 Board experience including hospitality, financial services, and youth development
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EducatorJjgriffin Enterprises Inc. [Dba The Loyalty Maker] 2013 - PresentSharing my professional experience and understanding with a broader audience, I have contributed as an adjunct professor at The McCombs School of Business, University of Texas Austin, and to a variety of educational platforms, offering easily accessibly training materials. A contributor on LinkedIn Learning and Udemy, my content consistently receives high levels of engagement and positive feedback for its approachable, easily understood, and comprehensive curriculum. 🔹 Adjunct professor, University of Texas at Austin 🔹 LinkedIn Learning content accessed by tens of thousands of active customers 🔹 LinkedIn Learning curriculum | Customer Loyalty, How to earn it, How to keep it | Customer Winback | Customer Value Creation 🔹 Udemy course offering | Unlock Customer Value
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Weekly Columnist | Editorial ContributorForbes 2017 - PresentJersey City, Nj, UsExpanding my audience readership, I joined Forbes.com as a column contributor, delivering weekly editorial content that attracts entrepreneurs and business professionals.Connecting with small business owners, I share the personal success stories that are driving the independent career lifestyles of the 21st century workforce. Addressing topics of work-life balance, moving from independent to employer and offering strategic approaches to leveraging the tools and resources available to small businesses, I attract a loyal readership week over week. 🔹 Attracts readership of affluent decision-makers, millennials, and business owners🔹 Addresses the vast range of business topics, from leadership to the digital workforce🔹 Delivers high-value content offering insight and mastery in areas of business -
Austin Advisory Board MemberBroadway Bank 2012 - PresentSan Antonio, Texas, UsExpanding its footprint to Austin, TX, Broadway Bank recognized the importance of assembling a board of directors who possessed an understanding of the local community, offered category expertise, and held the desire to help elevate Broadway Bank as an institution of choice in the Austin Market.Recognized as an expert in the fields of customer loyalty and customer service, I was approached to join the advisory board by Broadway Bank Vice Chair, Joe McKinney. Contributing to the overall strategic direction of the organization, I focus on driving customer growth across all areas of their business portfolio. 🔹 Collectively direct business goals toward achieving continued market success🔹 Responsible for providing foresight, oversight, and insight -
Board Of Directors | Vice Chairman 2019 – 2021Luby'S Fuddruckers Restaurants, Llc 2003 - 2021Providing direction and governance when making important financial and strategic business decisions, I was tasked with protecting the interests of our shareholders. Having fiduciary responsibility, I reviewed and approved annual corporate goals, including budget planning, executive compensation packages and business growth opportunities and valuation. Supporting the executive leadership and their teams, I contributed my professional experience toward guiding HR initiatives, company resources and operational decisions. 🔹 Contributed to the development of initiatives, enhancing employee career growth opportunities🔹 Evaluated territory and store performance to develop employee guidelines, training, and advancement protocols🔹 Voted as a board on any new company policies and institution of changes🔹 Addressed corporate positioning around accountability and transparency, ethics, integrity, and leadership -
Contributing WriterHuffpost 2016 - 2018New York City, Ny, UsTranslating the key principles of building customer loyalty into broad reaching content, I built a loyal audience of readers interested in the skills and strategies to further their careers and leadership skills.I adapted real-life experience and professional research into topical content, motivational stories of resilience, leadership and success and inspired women to harness their own contributions, propelling them forward toward leadership roles. 🔹 Leveraged current cultural examples to demonstrate real-life opportunities🔹 Essay based editorial was written to motivate and guide with how-to and inspirational articles 🔹 Identified and shared strategies for building customer loyalty -
Guest Lecturer | Adjunct ProfessorTexas Mccombs School Of Business 1998 - 2000Austin, Tx, UsExploring the principles and real-life examples of why loyal customers are a key to business success, I guided students through the 5 Stages of Customer Loyalty. Leveraging personal experience, entertainment media and business examples to exemplify these marketing concepts. Students moved through the program toward a deeper understanding of what is at the foundation of building customer loyalty. 🔹 Utilized Customer Loyalty, How to earn it, How to keep it and Customer Winback as part of student reading curriculum🔹 Addressed why loyal customers are a key to a successful business🔹 Faculty and students contributed stories to Taming the Search-and-Switch Customer, published in 2009
Jill Griffin Skills
Jill Griffin Education Details
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University Of South CarolinaAnd Related Support Services {B.S 1973) Mba 1977
Frequently Asked Questions about Jill Griffin
What company does Jill Griffin work for?
Jill Griffin works for Jjgriffin Enterprises Inc.
What is Jill Griffin's role at the current company?
Jill Griffin's current role is Founder | Author | Keynote Speaker | The Loyalty Maker.
What is Jill Griffin's email address?
Jill Griffin's email address is ji****@****ons.com
What is Jill Griffin's direct phone number?
Jill Griffin's direct phone number is +180547*****
What schools did Jill Griffin attend?
Jill Griffin attended University Of South Carolina.
What are some of Jill Griffin's interests?
Jill Griffin has interest in Memoir Reader, Economic Empowerment, Fashion Nista Bargain Hunter, Education, Visit Austin" Fanatic, Visit Austin\" Fanatic, Carolina Girl, Mad Men Fan, Rookie Fly Fisherman.
What skills is Jill Griffin known for?
Jill Griffin has skills like Strategy, Marketing, Leadership, Management, Public Speaking, Strategic Planning, Marketing Strategy, Advertising, Social Media Marketing, Customer Service, Marketing Communications, Business Strategy.
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