Jillian Grosso Email & Phone Number

Atlanta, Ga, Us

New York, New York, United States

New York, Ny

New York, Ny

Digital Customer Experience Team •Responsible for the management of relationships, copy-writing, technical support, and coordination for over 150 culinary concepts within our airport terminals that use a proprietary digital point of sales system, FLO solutions.•Partner with chefs, systems analysts, data scientists, iOS developers, and restaurant operators to develop and maintain the daily digital systems, and CMS in our terminals throughout North America and Canada•Organize the planning of all new restaurant openings from concept to successful production, meeting all company standards, and keeping the projects on schedule.•Plan, build, and execute seasonal menu changes twice per year utilizing my deep understanding of the hospitality and restaurant industry•Continuously deliver training to on site staff as new apps, app updates and features roll out

New York, Ny

Digital Production Team•Partner with key internal departments and the COO to analyze, recommend, and implement pricing decisions for all OTG restaurant and QSR locations.•Set everyday price points and ensure pricing is consistent with corporate pricing strategy, category strategy, & tactical guidelines.•Analyze market dynamics, pricing trends, market opportunities and sales margins in order to develop reports, procedures and tools for pricing.•Recommended selling prices to leadership for new and existing items by gathering and analyzing cost information and estimates.

Lic Queens

•Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company•Ordering and receiving deliveries; scheduling; checking daily and weekly sales/movement/shrink reports between locations.•Develop new products from concept to successful scale up and production, meeting all standards, and keeping the projects on schedule and under budget, instituted a Cupcake of the Week program increasing cupcake sales 20% over a calendar year.•Modifies existing products. Evaluates formulas for ingredient substitutions, production efficiencies, and cost improvement saving the company $4,000 annually. Use expertise to help troubleshoot problems with existing products or ingredients.•Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.•Communicates regularly with other management, marketing, production, QA, packaging, retail stores and outside vendors. Keeps the various parties well informed and keeps things running smoothly without unnecessary conflict.•Attract, retain and motivate the team members; schedule, develop, empower, coach and counsel, resolve problems, provide open communications. Extended the average employee retention by 6 months.

New York, Ny

Summit, Nj

New York, Ny

Providence, Rhode Island

Islamorada, Fl

Bachelors Of Science, Food Service Management

Activities and Societies: Cum LaudeA.S. Baking and Pastry Arts Concentration in International Hotel Operations

Certificate, International Hotel Operations