I am an organized, senior leader with extensive management experience.

Oversee all aspects of this behavioral healthcare practice and the practice of Dr. Deepika Bhargava, Board Certified Adult & Geriatric Psychiatrist. Management of the two companies located in 2 different clinics includes recruitment, training and supervision of personnel; approval and submission of payroll; physician and clinician credentialing; payment of invoices; oversight of billing; liaison with billing company; review of patient account balances; collection efforts for accounts receivable; serve as Medical Records Custodian; insure compliance with HIPAA regulations and completion of marketing activities to increase revenue and growth.

• Direct reports of two clinicians and two clerical staff. • Managed day-to-day operations of two outpatient clinics including staff coverage, patient appointment scheduling, insurance verification, client intake, physician services, and data entry into electronic health record.• Assisted clients with applications for financial assistance, including scanning the supporting documents and submitting the completed applications.• Managed personnel productivity, compliance with policies and procedures and overall job performance.• Maintained efficient triage, intake and discharge to manage clinic flow, enhance patient satisfaction and promote staff productivity.• Resolved client/family complaints/issues.• Utilized coaching to improve performance and utilize disciplinary actions when necessary to address poor performance.SIGNIFICANT ACHIEVEMENTS:➢ Reorganized the workflow of the clinic to improve customer access and streamline operations.➢ Redesigned the reception area to improve functionality/professional appearance and increased HIPAA privacy.➢ Met or exceeded personal productivity requirements while mentoring and training staff to achieve their goals.

Direct reports of six managers & total indirect reports of 120. Responsible for P & L with a budget of $8M. Managed operations including direct service delivery, staff development, billings, & customer service.Organized projects, established priorities & timelines, delegated tasks and monitored progress, analyzed billing & service delivery data.Monitored staff productivity & impact on budget/revenue.Coordinated public forums for input & community education.SIGNIFICANT ACHIEVEMENTS:Took initiative during a severe financial crisis. Prioritized strategies, developed a plan that incentivized staff performance, created an Excel pivot table document that accurately predicted cost of incentive compared to payment of staff incentive. Wrote procedures, trained staff & developed a tool that tracked performance. Increased staff productivity by 70%, reduced costs and achieved financial stability. New regulatory requirements were implemented that necessitated a complete revision of the service delivery system. Organized key players and created a team that reworked procedures, developed training, revised forms. Led & coached team that impacted overall performance, including direct service delivery, documentation of services, billing requirements. This improved company's performance from below standards to exceeding standards. Oversaw renovation of 35,000 square foot building converted into office space. Developed a renovation plan that included action steps, budget & timelines. Identified contractors/vendors, obtained project bids and estimated time for completion. Obtained trustee approval for contractors & scheduled work, supervised/monitored project, and scheduled the relocation of departments completing project within budget & timeline objectives. During a statewide systems change in the implementation of a managed care system (referred to as Resiliency and Disease Management), was instrumental in developing & implementing compliance and service delivery.

Supervised team of seven therapists and specialists. Coordinated team activities.Tracked eligibility process, services delivered and staff performance.Promoted from Intake Service Coordinator that assisted families by facilitating access to services. Conducted intake sessions and reported clinical information to the team. SIGNIFICANT ACHIEVEMENTS:Upon joining, took initiative to develop an internal tracking system for clients in the intake/eligibility process. Created an Excel document that tracked compliance with the required timeframes. Reorganized existing records for easy reference of information. Trained team members on the tracking system and filing. Achieved 100% compliance with standards.Received feedback that observation skills were excellent and skillful in presenting a concise assessment of new patient needs.

Managed department with staff of 20 in multiple locations over 20 counties. Managed budget and compliance with regulatory requirements, including Medicaid rules.Analyzed service delivery data and developed written and graphic reports of results for leadership team and board.Developed and monitored plans of improvement for problem areas including compliance, staff productivity, and documentation involving Medicaid rules.SIGNIFICANT ACHIEVEMENTS:As member of leadership team, evaluated programs, processes, and procedures of the merger of Helen Farabee and Rolling Plains Community Services. Specific individual project involved evaluating and designing service chart process and formats. Seamlessly merged two companies' operations and systems together with no disruption to client services or employee benefits/payroll.Member of leadership team that overhauled clinical and HR record keeping, IT, and manual systems after merger and supervised transition of 3,000 client records into integrated system.

Audited client records for compliance with regulations.Conducted site visits for safety and compliance inspections.Reviewed rules and regulations to develop procedures for compliance.SIGNIFICANT ACHIEVEMENTS:Provided leadership during multiple mergers between different public mental health and mental retardation providers. Wrote procedures for state service delivery requirements for the integrated providers, developed an auditing tool for internal tracking, and conducted staff training. This resulted in achievement of 100% compliance with state outcomes.