Jillian Cook Email & Phone Number

Chicago, Illinois, US

• Recruiting Operations
• Conduct process analysis and identify areas for improvement
• Develop and implement process improvement strategies to increase efficiency and effectiveness.
• Continuously improve recruitment processes to ensure an efficient, effective, and positive candidate experience.
• Coordinate and schedule virtual interviews utilizing Zoom and Google Meet, managing all logistics and communications with candidates and hiring managers
• Develop and execute process improvement training programs for employees

US

• Assumed a full-time position with Nationwide’s Talent Acquisition Team.
• Gained valuable expertise, becoming a Continuous Improvement Team Member; worked to improve various HR processes and procedures, ensuring regulatory compliance.
• Successfully supported 5 recruiters and 15+ hiring leaders at any given time period; streamlined department operations by introducing a series of demanding coaching sessions.
• Created process documents and a "Who to Contact for What" page; restructured staff training process, becoming a “go-to” resource to resolve complex issues.

US

• Played a key role in coordinating, managing and, scheduling interviews with internal and external candidates within 24-hour time period.
• Screened 700+ candidates, verifying candidates’ drug tests and background check eligibility through FirstAdvantage; built and fostered profitable vendor relations.
• Provided critical diversity recruiting metrics; organized Q2 and Q4 team meetings, coordinating candidate travel and expense reimbursement.
• Processed new hires into applicant tracking system (WorkDay), directing appropriate correspondence after passing preemployment tests.
• Extended the job offers to candidates, ensuring strict regulatory compliance with I-9/onboarding requirements.
• Utilized outside resources such as LinkedIn and 8-fold to source potential candidates for hard to fill roles; closely collaborated with recruiter and business units to ensure the ultimate candidate care.

US

Lake Forest, Illinois, US

• Promoted to Field Sales Representative position following excellence in delivering customer service and commendation by Director.
• Inherited a new territory with untapped accounts; exceeded monthly goal: July at 177%, August at 109%, and June at 98%.
• Managed over 100 large accounts, increasing revenue sales for Grainger by successfully selling Grainger’s total value proposition.

Lake Forest, Illinois, US

• Managed 200+ small to large accounts in a territory with a value of $2M.
• Developed customer base through the delivery of quick service, resolving customer issues efficiently and in a timely manner.
• Grew Brenntag operations from $6,000 to $21,000 (+250%) and Tire Services Co. by 442%.

Increasing tire sales through accurate measurements of tread, help and resolve customer issues, build rapport with customers

• Awarded Trip to Ride-N-Drive event in Las Vegas, exceeding all sales goals.
• Co-led the teaching process, explaining all policies and procedures to new hires.
• Estimated repairs on customers vehicles based on technical evaluations; led a team of technicians and customer service associates.
• Effectively handled business-to-business sales with multiple fleet customers; successfully handled several clients simultaneously, resolving all customer complaints.
• Assisted in daily, weekly, and monthly official procedures such as cash handling, vendor reports, bills, and inventory maintenance.
• Became a Key Driver, successfully increasing month-over-month store profit in 2014.

Bachelor'S Degree, Spanish And Labor And Employment Relations

Master Of Science - Ms, Human Resources Management