Jillian Duran Email & Phone Number

As a Customer Success Program Manager at Xactly, I deliver data-driven solutions to revenue leaders across diverse and complex sales organizations. I help them optimize their sales performance, strategy, and planning, using Xactly's Intelligent Revenue Platform and unique data set.I created and lead a program for customers that did not have a designated Customer Success Manager, managing and engaging with over 300 accounts. I developed metrics to measure success, identify risk, and provide resources for these customers. I also collaborate with sales, product, and other go-to-market teams to build strong relationships and ensure customer satisfaction and retention. Previously, I was a Senior Sales Development Representative and a Customer Success Manager at Xactly, where I consistently hit or over-achieved on my quota, received the Q1 2023 All-Star Award, and mentored new SDRs.I have a Bachelor's degree in Markets and Culture from Southern Methodist University, where I also studied abroad in Florence, Italy. I am certified in Conversational Sales, SalesLoft End User, and Xactly Incent Level 1. I have skills in cold calling, go-to-market strategy, and project management. I am passionate about delivering value to customers, solving complex problems, and learning new technologies.

Listed skills include Leadership, Microsoft Office, Teamwork, Microsoft Word, and 7 others.