Provide excellent customer service by ensuring a seamless and positive guest experience through collaborating with other team members to build memorable experiences such as individualized tours in the theme park and access to exclusive queues. Establish and maintain genuine connections with guests to foster loyalty and trust through personalized interactions.Implement impactful solutions to guest concerns by responding promptly and courteously to ensure a more seamless guest experience.

The ACE Agency strives as a team of communicators to be storytellers that connect with clients to elevate stories, build intentional relationships and create meaningful campaigns that are successful in retention with clients and audiences, such as OC Parks, Miguels Jr., Glen Ivy Hot Springs, San Pedro Fish Market, Billy's at the Beach and The Ecology Center.Create content in the form of calendar postings, news releases, and social media posts via Facebook and Instagram to expose client events and increase awareness.Create monthly reports for clients to display press clippings and media exposure from magazines and news articles for clients such as Billy's at the Beach and Miguel's Jr. to measure the success of the media campaign through the number of readers and viewers, comments and increase of followers via social media.Develop content based writing in the form of a press releases for the Rancho Fiesta Days celebrated by OC Parks to increase awareness and publicize the event.